GoldStar Life Assurance Company Limited Review
Commercial Products
Personal Products
Who we are and what we do
In an uncertain world, Goldstar is an insurance leader, committed to keeping up with the ever-changing needs of our customers, and anticipating their needs for the future. There is no stronger testament to our dedication to protecting customers from loss than our financial strength, dedicated support from our local team, and continued innovation. |
Goldstar entered into the insurance industry of Uganda in 1996 when it was faced with fierce competition amongst the existing players. This was coupled with a market culture where the public, by choice, did not insure their property, assets or businesses, which further account for the low penetration levels. In addition, the regulatory body was also in its infancy.
Despite all this, the shareholders were brave enough to enter the industry at that stage and more importantly, were extremely determined to succeed and make Goldstar the household name it is today. Goldstar rapidly achieved a top five spot within the industry.
In order to achieve this success, it was paramount for the promoters to lay a strong foundation with an appropriate philosophy and culture for the organization aimed at attaining a sustainable growth. The underlying philosophy was and always has been to aim for slow but steady growth, with a culture of providing excellent service not only to meet, but endeavour to exceed our clients’ expectations.
Vision
“To be an insurer of distinction, renowned and respected for unequaled customer service delivery”
Mission Statement
SAFEGUARD. STRENGTHEN. SERVE.
Core Values
- Customer Care and Satisfaction
- Prompt Service Delivery
- Professionalism
- Teamwork
- Sustainability
- Social Conscience
- Profitability
- Zero tolerance in the fight against fraud
Contact us
If you have any questions, need to make a claim or just want to make a change to your policy, you’ll find our all our contact details here.
General enquiries
Call us on: + 256 (0) 414 250 110
+ 256 (0) 414 250 111
+ 256 (0) 414 343 704
Our local teams of experts are available:
- Monday to Friday: 8:30 am to 6:00 pm
- Saturday: 9:00 am to 1:00 pm
- Closed on Sunday and Public Holidays
Contact us by email:
goldstar@goldstarinsurance.com
We aim to reply to you within one working day
Visit our Head Office:
Goldstar Insurance Company Ltd
6 Floor, Crane Chambers
Plot No 38 Kampala Road
P.O. Box 7781
Kampala, Uganda
Making a claim
We’re here to help 24 hours a day, 7 days a week in the event of a claim.
Call us on: + 256 752 711 964
Email details of your claim to: Claimsinfo@goldstarinsurance.com
Post or visit our Head Office to inform us your claim:
Goldstar Insurance Company Ltd
6 Floor, Crane Chambers
Plot No 38 Kampala Road
P.O. Box 7781
Kampala, Uganda
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