Branch Manager Job Vacancies – True North Consult Ltd
Organization: True North Consult Ltd
Duty Station: Fort Portal, Mbarara, Kampala, Uganda
Reports to: Retail Distribution Manager
About US:
True North Consult Ltd is a boutique HR Consultancy Firm that offers bespoke HR solutions to selected clients in various sectors and industries across East Africa, with operational offices in Kampala, Nairobi and Kigali. We are sourcing for a qualified and competent individual to fill the following key position for one of our Clients, a regional Commercial Bank with branches across the country.
Job Summary: The position is responsible for excellent leadership of the branch in order to achieve business growth, strategy implementation, effective and efficient operational risk management, customer service, prudent credit analysis and effective utilization of Branch resources.
Key Duties and Responsibilities:
- Grow, and retain Branch Business and ensure all revenues is collected in order to increase profitability.
- Implement initiatives to drive customer acquisition and growth in line with the company’s products
- Build, maintain and monitor a customer service culture that ensures a great customer experience for all customers.
- Drive the implementation of the company’s alternative and digital channels strategy.
- Manage operational costs within in branch budget.
- Motivate, coach and develop a high performing team (both sales and non-sales staff) develop staff skills – identify staff training needs.
- Implement service standards, monitor service delivery and control of general branch operations.
- Ensure compliance to both credit and operational risk framework and ensure high performing assets and liability portfolios to mitigate NPAs.
- Ensure monitoring and reconciliation of Suspense accounts.
- Ensure accurate and timely appraisal of customer applications.
- Manage branch leave program, staff performance and timely submission of performance plans and reviews
- Interact with customers regarding appropriate Bank products, pricing including developing and managing customer relationships through activities such as business forums and periodic client visits.
- Ensure safety and maintenance of branch assets, provide effective oversight and general administration to all branch staff
- Carry out snap checks as per operations manual
- Any other duties as assigned from time to time
Qualifications, Skills and Experience:
- The ideal candidate must hold a University Degree in a business-related field.
- Certification in the Retail and Mortgage Product Knowledge Course Experience:
- At least 6 years’ experience in general banking.
- Experience in Sales, Personal/Business/or Retail Banking.
- Experience in Credit Analysis and administration.
- Experience in Bank operations covering Cash Management, Clearing, Accounts and Administration.
- Demonstrated consistent high performance in role(s) held in the last three years
- A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
- Interpersonal competencies:
- Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
How to apply:
Please e-mail the following as a single document to cce@truenorthafrica.com; 1. An application letter outlining your suitability for the position 2. Your current CV 3. Copies of your academic qualifications
Deadline: 16th December 2019.