Customer Service Jobs – Branch Manager at Stanbic Bank
Job Title: Branch Manager
Organisation: Stanbic Bank
Duty Station: Kalangala Branch, Uganda
Job ID: 23262
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Branch Manager will manage the sales, service, and people, operations and business development within the Kalangala Branch, including profits and staff productivity
Key Duties and Responsibilities:
- The jobholder will drive a service culture within the Branch and adherence to the Service standards
- Grow the balance sheet (assets and liabilities) as per set targets
- Drive a sales culture within the branch for all staff by allocating individual sales/campaign targets for the year
- Supervise and execute the Branch’s sales plan,
- Visit customers to manage relationships and retention while driving sales productivity
- Understand and keep up to date with the changes and developments in the local market/area
- Interpret branch financials and update the team on the Branch’s performance on a monthly basis
- Optimize and streamline existing systems, processes and control for cost effective service delivery
- Keenly monitor Branch Continuity Management plans, updating, testing and implementation
- Attend to all audit and risk issues in the branch raised by auditors within agreed timelines and laid down procedures
- Carry out mini audits and surprise checks within the Branch according to laid down procedures
- Agree performance contracts for direct reports and provide monthly performance feedback in order to maintain performance at required levels
- Manage succession planning and identify key talent.
Qualifications, Skills and Experience:
- The ideal candidate for the Stanbic Bank Branch Manager career opportunity should hold a Bachelor’s degree in Business Studies or a related field from a recognized university
- A minimum of three years’ experience in a managerial or supervisory position
- Good knowledge of service, sales techniques and branch operations
- Good knowledge of the retail banking value propositions
- Knowledge of the banks policies and procedures
- Working knowledge of managing local market sales principles
- Knowledge of Code of Banking Practise
- Good leadership skills
- Excellent selling skills
- Excellent interpersonal skills
- Excellent communication skills
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Onlineby visiting Link below.
Deadline: 2nd May 2017