Customer Service Jobs – Receptionist – Asaak Financial Services
Job Title: Receptionist
Organization: Asaak Financial Services
Duty Station: Kampala, Uganda
About US:
Asaak provides financial services to previously unserviced Ugandan entrepreneurs via mobile phones. Based out of Kampala, we offer small loans to entrepreneurs and farmers who would otherwise not have access to such forms of capital. We use SMS and community-based lending to help break the cycle of the unbanked entrepreneurs in the developing world. In turn, helping to fund infrastructure projects, small business expansions, agricultural technology, and mortgages.
Job Summary: The Receptionist will be managing the head office and attending to clients. Team members will also have opportunity to provide feedback as the voice of the customer that will create impactful change to the company’s services. In addition, agents will have the opportunity to work on creative projects that affect the customer experience.
Key Duties and Responsibilities:
- Communicate our value proposition to potential and current customers
- Greet customers as they enter the office, offering refreshments and understanding customer needs
- Work with borrowers through a short form application, deciding if they are the right fit for Asaak or not
- Open and close the office on a daily basis
- Manage general upkeep of the office, hire and manage cleaning staff
Qualifications, Skills and Experience:
- The ideal candidate must hold a Bachelor’s degree
- A minimum of three to five years of customer service experience, preferably at a financial institution
- Excellent communication skills characterized by excellent writing and speaking skills
- Excellent multi-tasking skills and be able to function under pressure
- Self-starters
- The applicants require minimal supervision
- Ability to use a tablet/smartphone/computer, experience with Google Applications a plus
- Be patient and willing to help others in solving problems while maintaining a positive attitude at all time
How to Apply:
If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application along with a detailed Curriculum Vitae and copies of the relevant certificates and testimonials, quoting the respective job title and preferred location in the subject field to careers@asaak.co
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