Customer Service Supervisor – BRAC Uganda Microfinance Ltd
Job Title: Customer Service Supervisor
Organisation: BRAC Uganda Microfinance Ltd
Duty Station: Kampala, Uganda
Reports to: Manager Customer Service, Communications, Marketing and Branding
About US:
BRAC Uganda Microfinance Ltd is the largest Microfinance operating in Uganda covering several districts through 149 networked branches targeting Micro, Small and Medium Entrepreneurs of Uganda. BRAC boasts of promoting financial inclusion by extending financial services to the un-served and underserved, now with over 212,000 borrowing clients, over 155Bn loan book with 98% recovery rate, operationally and financially self sustaining.
Key Duties and Responsibilities:
- The Customer Service Supervisor will be tasked with managing the development and performance of all Customer service activities of the Bank, plans staff work schedules with Manager Communications and Customer Service/ Head of Business Development and Strategy Human Resource Department,
- Direct the Customer Service team, and provide leadership towards the achievement of maximum Service satisfaction and growth in line with BRAC vision mission and values.
- Establishing plans and strategies to expand the Bank’s customer, deposit base, credit portfolio and contribute to the development of training and educational programs for clients, sales support officers and sales executives.
- Support project initiation and implementation of Bank projects management policy,
- Support the development and implementation of BRAC Agent Banking Strategy and On-board and Manage Agents
Qualifications, Skills and Experience:
- The applicant for the BRAC Uganda Microfinance Ltd Customer Service Supervisor must hold a Bachelor’s Degree in Sales, Marketing, Finance and Business.
- Three years of progressive working experience 1 of which must be directly involved in customer service, sales and marketing in banking institutions or any other related business entity.
How to Apply:
All suitably qualified and interested candidates must submit their application letters, Curriculum Vita, all Scanned copies of academic /other supporting documents in one PDF file. In total, there must only be a maximum of 3 attachments and send to hr.bracmfug@brac.net addressed to the Head of Human Resource and Training, BRAC Uganda Microfinance Limited.
Deadline: 15th February 2019
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