Digital Financial Services (DFS) Supervisor Job Careers – Opportunity Bank
Job Title: Digital Financial Services (DFS) Supervisor
Organisation: Opportunity Bank
Duty Station: Kampala, Uganda
Reports to: Digital Finance Solutions Manager
About US:
Opportunity Bank (U) Ltd is a leading provider of microfinance services in Uganda with huge expansion plans. The Bank is a member of the MyBucks SA group, a leading FINTECH provider and Opportunity International, a global microfinance institution serving over 3 Million in different countries.
Job Summary: The Digital Financial Services (DFS) Supervisor will devise and implement strategies to help increase usage and enhance the customer’s digital experience. The candidate should have a solid e-banking background with the core strength in business/ sales as well as Agency banking. Her’ She should be experienced in creating and implementing the DFS strategy to meet the objectives of the Bank.
Key Duties and Responsibilities:
- Overseeing the entire bank‘s digital financial service platforms with direct over sight on the branches
- Driving usage, numbers and income from the Digital financial platforms both current and future.
- Devising and establishing clear short— and long-term strategies for increasing the numbers and usage on the digital platforms as well as recommending innovative product / service enhancements.
- Monthly and weekly reporting to line manager on all the digital platforms with a close relationship to branches and regional managers.
- Manage and develop key relationships with different stakeholders in the Digital value chain while creating cost-efficient contracts.
- Provide support and timely feedback on customer complaints relating to all Digital financial services
- Provide and advice on training programs and awareness to customers in order to promote usage on all the digital financial platforms and support the DFS strategy.
- Select and implement suitable enhancements to the e-banking products / services and help optimize their strategic benefits
- Monitor changes or advancements in technology to discover ways the company can gain competitive advantage
- Handle annual budget and ensure cost effectiveness
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in a business-related field or banking
- One year of experience in role is an added advantage.
- Experience in implementation of a JFS strategy with sound understanding of Agent banking and all bank related digital platforms
- Hands-on experience with computer applications like Microsoft office
- Outstanding verbal and written communication skills.
- Ability to establish and maintain positive and effective work relationships with co-workers, clients, members, providers and customers
- Excellent organizational and leadership skills with clear demonstration of creative sales and marketing skills
- Proven and Solid e-banking background with core strength in business sales.
How to Apply:
All suitably qualified and interested candidates should send their signed application letters together with their curriculum vitae to: The Human Resource Manager, Opportunity Bank Uganda Limited, Plot 1259, Old Kira road, P.O. Box 33513, Kampala. Uganda
Email to: hr@opportunitybank.co.ug
Deadline: 22nd February 2019
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