Entry Level ICT Operations Support Officer Job Opportunities – Umeme
Job Title: ICT Operations Support Officer
Organization: Umeme
Duty Station: Kampala, Uganda
Reports to: IT Service Delivery Manager
About US:
Umeme Limited is the largest energy distributor in Uganda, distributing 97 percent of all electricity used in the country. The shares of the stock of the company are listed on the Uganda Securities Exchange and are cross listed on the Nairobi Stock Exchange.
Job Summary: The ICT Operations Support Officer will provide systems monitoring, post-paid bill printing and operational support for billing.
Key Duties and Responsibilities:
- Manage daily backup logs.
- Monitor daily server activity and escalate any issues accordingly.
- Support the end-to-end manual reading process, including readings uploads and exception resolution.
- Execute batch programs and housekeeping routines.
- Provide timely printing of invoices, statements and reports.
- Perform Helpdesk support tasks as directed.
- Perform any other duties as may be assigned from time to time.
Qualifications, Skills and Experience:
- The ideal applicant for the Umeme ICT Operations Support Officer job must hold a Bachelor’s Degree in IT or Computer Science
- At least two years of work experience in an IT environment
- Honesty and Integrity
- Attention to detail
- Customer-centric
- Flexible working hours and willingness to work shifts
How to Apply:
All suitably qualified candidates are encouraged to apply online at the link below.
Deadline: 10th March 2020
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