Entry Level Receptionist (Customer Service Officer) Job Opportunities – Britam Insurance Uganda
Job Title: Receptionist (Customer Service Officer)
Organization: Britam Insurance Uganda
Duty Station: Kampala, Uganda
Reports to: Operations Manager
About US:
Britam is a leading diversified financial services group, listed on the Nairobi Securities Exchange. The group has interests across the East African region and offers a wide range of financial products and services in Insurance, Asset Management, Banking and Property.
Job Summary: The Receptionist (Customer Service Officer) will be responsible in delivering an exceptional customer experience at the Britam head office and putting the needs of every customer at the heart of every decision-making process.
Qualifications, Skills and Experience:
- The Receptionist (Customer Service Officer) must hold a Bachelor’s degree in a business-related field
- Two to four years’ experience in a similar position
- Possess high levels of integrity
- Be a hardworking and self-motivated individual
- Excellent communication and negotiation skills
Personal Competencies
- Learning and Researching: Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making at management level; learns from successes and failures and seeks colleague and customer feedback.
- Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
- Applying Expertise and Technology: Applies specialist and technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
- Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; exhibits high standards for quality and quantity; monitors and maintains own quality and productivity; works in a systematic, methodical and orderly way; consistently achieves projects goals.
- Following Instructions and Procedures: Follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.
- Adhering to Principles and Values: Upholds ethics and values; demonstrates integrity; accepts diversity; display individual responsibility towards the community and the environment; models the organisational values during every day interactions.
How to Apply:
All suitably qualified candidates are encouraged to send their updated CVs to hruganda@britam.com
NB: Make sure that your application letter, CV and certificates are attached as one document. Please also indicate the vacancy as the subject of your email.
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