Entry Level Technical Support Officer Jobs – Smartwatch Solutions
Job Title: Technical Support Officer
Organization: Smartwatch Solutions LTD
Duty Station: Kampala, Uganda
Reports to: TSS
About US:
Smartwatch Solutions is East Africa’s leading provider of fleet and mobile asset management solutions. Established in 2011 as a direct response to the emerging trends in dynamic Mobile Resource Management, backed up by the growth in the Oil and Gas sectors across East and Central Africa.
Job Summary: The Technical Support Officer is responsible proper installation of company hardware devices
Key Duties and Responsibilities:
- Install and configure Fleet management products on database.
- Follow the company’s standard operational policies and procedures including established escalation procedures
- Ensure that company resources are well utilized like tools, phones and laptops.
- Responding to call-outs in a timely fashion.
- Collect relevant technical details to effectively troubleshoot reported issues.
- Perform complete, accurate, and timely entry of information into CRM tool for all incidents/support requests (e.g. gather and document required information from customers).
- Capture new vehicles onto the database.
- Prepare quality check list, Job cards and work reports requirements within the department.
- Customer liaison (attend to their queries)
- Utilize remote secure access technologies such as Apps to diagnose and resolve customer issues
Qualifications, Skills and Experience:
- The applicant must hold a diploma in Electrical Engineering or its equivalent
- One to two years of experience in a relevant field and Previous experience of mechanical Engineering
- Time Management
- Excellent problem-solving skills.
- The capacity to work well within a team.
- Attention to detail.
- Exceptional communication skills
- The ability to prioritize your workload.
- The capacity to clearly explain a technical problem to a customer/colleague.
- Customer centric
- Ownership
- Continuous Improvement
- Positive attitude
- Innovative thinker
- Expert knowledge in electrical circuit interpretation.
- Ability to identify color cording.
- Basics of instrumentation and control system.
- Basics of Automotive Engineering.
- Knowledge in Telecommunication systems
- Wider knowledge in computer applications.
- Expert knowledge in how operating systems and software works.
- Logical thinking.
- Excellent troubleshooting and analytical skills
- Interpersonal skills as you will regularly be in contact with colleagues and/or customers.
How to Apply:
All candidates should Email their updated CVs and applications to hr@smartwatchsolutions.com
NB: Only shortlisted candidates shall be contacted.
Deadline: 8th October 2020