F&B Outlet Manager Job Opportunity – Q-Sourcing Servtec
Job Title: F&B Outlet Manager
Organisation: Q-Sourcing Servtec
Duty Station: Kampala, Uganda
About US:
Q-Sourcing Servtec. is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Rwanda and South Sudan. They a recruiting for a valuable client, one of our National-based clients.
Key Duties and Responsibilities:
Customer Relations
- Maintaining a professional relationship with all HODs, associates and guests
- Conveys the image of the hotel.
Professional Techniques / Production
- Interview, select, train, supervise, counsel and discipline restaurant staff for the efficient operation of the outlet.
- Organize and conduct pre-shift and departmental meetings communicating pertinent information to the staff, such as house count and menu changes. Schedule and direct staff in their work assignments
- Interact positively with customers promoting hotel facilities and services.
- Resolve problems to the satisfaction of involved parties.
- Answer telephones in a clear voice, coordinate and document reservations.
- Organize special events in the restaurant such as cocktail receptions, weddings.
- Maintain communication with all departments to ensure customer service needs are met.
- Move throughout facility and kitchen areas to visually monitor and take action to ensure food quality and service standards are met.
- Verify temperatures, judge appearance and taste of products and check preparation methods to determine quality. Give guidance toward improvement and make necessary adjustments for consistency.
- Maintain profitability of outlet to support overall hotel operation.
- Control payroll and equipment costs (minimizing loss and misuse).
- Ensure par stock levels are maintained by calculating inventory, ordering and retrieving supplies and stocking shelves by stooping, bending, lifting heavy articles and reaching overhead.
- Evaluate cost effectiveness of all aspects of operation. Develop and implement cost saving and profit enhancing measures.
- Utilize prescribed cash handling procedures to accurately charge customers, create forecast and revenue reports and write correspondence.
- Provide direct service to guests as needed, including, but not limited to, serving tables, bussing tables, seating guests and general clerical/cashier duties.
- Participate in the Hotel “Manager on Duty” program.
- Comply with all Corporate and Hotel Standards and Procedures
- Actively promote by example the principles of “Sheraton Cares for You”
- Actively promote a work environment, which cares for guests and colleagues alike.
Supportive Functions
- In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel
- Introduce and recommend preferred vendors as determined with the revenue goal of the hotel.
- Participate in china, glassware, silverware, and linen inventories as necessary.
- Maintain solid and open communications with all hotel operating departments.
- Maintain good working relations with preferred vendors of the hotel and ensure adherence to function space policies and all codes and regulations.
- Maintain up-to-date information on program and food and beverage events
- Attend all department and hotel meetings as necessary.
- Supervise support staff and provide ongoing training and support as necessary.
- Maintain accurate par levels and inventory of supplies and equipment within the department.
Management and Administration
- Well conversed with the Hotel Operation, Policies and Procedures, and acquainted with physical layout of the Hotel
- Ensure proper care of all equipment and furniture entrusted for use.
- Behavior should be geared in such manner as to represent the Hotel in the best possible way at all times.
- Reports to work in good time before commencement of duty.
- Wears appropriate business attire and ensures a proper appearance so as to present the Hotel in the best possible way
- Ensure that confidential record and other confidential information is properly safeguarded, and is not removed from the office
- Does not disclose any financial information or any other information of the Hotel ”
Hygiene Personal Safety and Environment
- Ensures that the workplace remains clean and tidy
- Applies the hotel’s security regulations (in case of fire etc)
- Ensures the safety of property and people
Qualifications, Skills and Experience:
- The ideal candidate for the F&B Outlet Manager job placement must hold a Bachelor’s Degree in Catering and Hotel management or any related industry
- Three to four years’ experience in the same role preferably in five-star Hotel
- Ability to speak, read, write and understand the primary language(s) used in the workplace.
- Must be able to read and write to facilitate the communication process.
- Requires good communication skills, both verbal and written.
- Must possess basic computational ability.
- Must possess basic computer skills.
- Must have excellent interpersonal and sales-related skills.
- Must have exceptional organizational, supervisory skills.
- Must be able to prepare and analyze data and figures, and transcriptions prepared on and generated by computer.
- Must have exceptional food and beverage knowledge and pricing.
How to Apply:
All suitably qualified and interested candidates are invited to send a comprehensive CV and certified copies of academic documents by e-mail to recruitment@qsourcing.com
Note: Please kindly mark your application as “Application _ F&B Outlet Manager” in the subject line of your email.
Deadline: 15th May 2018
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