Fresher Collections Officer Job Opportunities – Platinum Credit (U) Ltd
Job Title: Collections Officer
Organisation: Platinum Credit (U) Ltd
Duty Station: Kampala, Uganda
About Us:
Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd which operates as a holding company and through its subsidiaries provides emergency loans to individuals in the East African region. They are a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa with a branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd has introduced a new product available to formally employed persons working in the Private Sector.
Job Summary: The Collections Officer is responsible for managing and undertaking a collections process for debts that have been allocated to him/her. He/she will utilise best practice processes and techniques, as well as information at hand, to positively influence debtors to maximise payment of debt over the shortest period of time. The Collections Officer is the front face of the business therefore it is important to communicate courteously with debtors by telephone, letter, and email or by text. It is important to build a positive relationship as well as investigate, respond to, and progress issues and queries to a successful conclusion at the earliest time. The Collection Officer needs to display a positive attitude and a team ethos and work effectively under pressure and handle conflict situations whilst remaining professional at all times. The Collection Officer also needs to be enquiring and recognise the importance of best collections practice and procedures, as well as have a strong focus on achieving collection of debt in a proficient and effective manner.
Key Duties and Responsibilities:
- Coordinate and execute timely and accurate collection of Customers’ accounts, including calling up customers for payment.
- Monitor work progress and collection processes, handle and investigate cases for efficient debt recovery.
- Handle enquiries from customers/associates on payment issues and outstanding balances.
- Compiling status and monthly reports.
- Ensuring prompt administration of credit collection policies and procedures.
- Prompt follow ups and communication to stakeholders, votes/clients
- Handle disputes/differences in opinion
- Tracing for defaulters
- Meeting and exceeding assigned individual activity and result targets
- Carry out any other duties as will be assigned by you supervisor
Qualifications, Skills and Experience:
- The Platinum Credit Collections Officer must hold a bachelor’s degree in Business Administration / related field
- One to two years of proven experience in DEBT Collections.
- Awareness of financial services
- Call centre work experience
- Computer Literate
- Credit management experience
- Driving experience
- Good knowledge of civil service and the decentralization process
- Knowledge of credit industry and legal processes and application in a debt recovery environment
- Life skills – the confidence and ability to relate to people from varied circumstances
- Sales, Collections and negotiation experience
- Age: 25-35 years
How to Apply:
All suitably qualified and interested candidates should send their applications, detailed CVs (in Ms Word format) and testimonials (in PDF format) to the address below; (total email size should not exceed 2MB)
The Ag. HR Manager,
Platinum Credit (U) Ltd
Send your application to: info@platinumcredit.co.ug
Deadline: 18th July 2018
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