Fresher Hotel Front Desk Administrator Job Opportunities – Daks Couriers Limited
Job Title: Hotel Front Desk Administrator
Organisation: Daks Couriers Limited
Duty Station: Kampala, Uganda
About Daks:
Daks Couriers Limited is the leading local courier company in Uganda with over 10 years of successful Courier business in Uganda and the Great Lakes Region with partners worldwide, providing great shipping experience to our clients. Currently with stakes in Transport, Warehousing, Freight Forwarding, the vision of the company is to become the best Courier and Logistics Company in the country and region as a whole through excellent customer service, steady continuous improvement and technological advancement. We own a hotel in Bweyogerere. Kampala.
Job Summary: The Hotel Front Desk Administrator will be tasked with making reservations, pre-register and register guests in and out of their rooms, track and report on room statuses and rates for our hotel in Bweyogerere. Attend to all guest inquiries, complaints and requests for services.
Key Duties and Responsibilities:
- Attend to phone calls and respond to current and prospective guests, answer guest inquiries about hotel service, facilities and hours of operation and make reservations.
- Receive walk-in guests and guests with reservations when they arrive at the front desk answer guest inquiries about hotel service, facilities, resolve any queries and ensure a superb customer service experienced.
- Communicate guests’ requests and complaints to respective staff, follow-up and ensure they are attended to.
- Receive guest requests and coordinate with respective staff to attended to guests and ensure their comfortable and pleasant stay.
- Take payments and accurately post to guest accounts and efficiently account for the guest billing processes.
- Keep the hotel reception area clean and tidy at all times.
- Schedule housekeeping services as per guest bookings, checkouts and requests.
Qualifications, Skills and Experience:
- The applicant should preferably hold a Degree or Higher Diploma in Tourism and Hotel Management, Leisure and hospitality or any related field.
- One year of experience in hotel or hospitality management.
- Excellent communication skills.
- Excellent interpersonal skills and customer service.
- Knowledge of hotel management controls and willingness to learn new software.
- Excellent analytical and problem solving skills.
- Keen attention to detail.
How to Apply:
All suitably qualified and interested candidates should hand deliver or send their updated CVs to hr@dakscouriers.com with the subject line indicated as “Front Desk Administrator.”
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