Fresher ICT Support Officer Job Opportunities – Umeme
Job Title: ICT Support Officer
Organization: Umeme
Duty Station: Kampala, Uganda
Reports to: IT Service Delivery Manager
About US:
Umeme Limited is the largest energy distributor in Uganda, distributing 97 percent of all electricity used in the country. The shares of the stock of the company are listed on the Uganda Securities Exchange and are cross listed on the Nairobi Stock Exchange.
Job Summary: The ICT Support Officer will provide front line IT support for UMEME computer users
Key Duties and Responsibilities:
- Provide second line support services to UMEME IT users.
- Following up on open tickets and providing feedback to users
- Managing IT helpdesk reports and escalations
- Offer 1st line support for OICS Touchpay and ULTIMA
- Resolve user issues assigned by the help desk, in a fast efficient manner.
- Configure new computers, and install software and hardware components as required.
- Report work completed to UMEME help desk and escalates unsolved issues.
- Participate in IT projects, as required.
- Update software patches it and version management.
- Deliver and maintain IT equipment, in Kampala and upcountry.
- Install Anti-virus and upgrades.
- Evaluate Software & Hardware
- General support duties and other tasks as required.
- On-standby support for Call Centre and Work Management Centre ensure that systems and applications are up and running.
- Support Lugogo Offices in general, these include Stores, Planning, Survey, AMR, Engineering, Safety, Security, CCD among others.
Qualifications, Skills and Experience:
- The ideal applicant for the Umeme ICT Support Officer job must hold a Bachelor’s Degree in IT or its equivalent
- At least two years’ experience in a similar support role.
- Honesty and Integrity
- Attention to detail
- Accuracy
- Customer Care Experience/Dealing with customers over the phone
- Experience of a help desk administration
- Good communication skills both written and oral
How to Apply:
All suitably qualified candidates are encouraged to apply online at the link below.
Deadline: 10th March 2020
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