Head Private Banking Job Placement – Stanbic Bank
Job Title: Head Private Banking
Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Head Private Banking will serve as;
- The custodian of the private banking customer base and value proposition, being the point of reference for private banking in country.
- Provide leadership to achieve the targeted growth and is accountable for the overall performance of private banking in country (financial, sales, service, credit, risk, compliance, etc)
- Responsible for communicating the private banking value proposition and building relationships with the objective to deliver the value proposition.
- Responsible for the effective day-to-day running of the private banking suite. full accountability for the sales, financial and business objectives of the suite. responsible for managing resources (capacity and productivity) and meeting operational demands.
Key Duties and Responsibilities:
Overall market segment custodian
- Be the point of reference in country for Private Banking, informing, advising, liaising and communicating with relevant stakeholders to implement the Private Banking value proposition
- Deep knowledge of the high net worth market and where the Private Banking problems/opportunities lie for Stanbic/Standard Bank in country.
- Have full accountability and responsibility for identifying, quantifying, and highlighting any significant issues and growing trends that have implications for the profitability of the Private Banking segment in country.
- Develop action plans to increase market share to desired level.
- Formulate, drive, measure and manage the sales performance strategy for Private Banking.
- Lead projects relating to the offering of a superior Private Banking offering in country.
- Influence sales and service target setting, financial budgets, marketing spend and sponsorships as it relates to Private Banking.
- Provides PBB Head with a monthly report on Private Banking performance, including financial results, sales, credit, service, HR, compliance, etc.
- Take decisions to influence and shape operations based on segment/value proposition value drivers.
- Ultimately responsible for ensuring consistent customer experiences across all touch points with Stanbic/Standard Bank.
- Provide input into the development of a complaint resolution process in country.
- Monitor and identify complaint trends and develop action plans to address service gaps.
- Establish, monitor and manage service level agreements, service standards and turnaround times for the country in line with the Private Banking value proposition.
- In need, arbitrate Credit decisions.
- Segment insight
- Thorough understanding of the Private Banking landscape in country, including but not limited to the market size, market growth, market shares, market potential for Stanbic/ Standard Bank, customer profiles and customer profitability.
- Continually assess the value proposition by understanding the unique needs of Private
- Banking customers in country, developing an extensive knowledge of competitor offerings and service propositions and keeping abreast of changing market dynamics.
- Deep knowledge of competitor offerings and activities with the purpose to understand and communicate differentiators.
- Influence/shape research projects.
- Develop, enhance and analyse MIS platforms to inform planning and performance management processes.
Overseeing of execution:
- Ensure that the Private Banking value proposition is clearly communicated to all stakeholders and that clients receive an efficient and superior service offering through effective implementation.
- Drive the implementation of the Private Banking value proposition through direct and indirect teams.
- Arbitrate across stakeholders without compromising the essence of the value proposition.
- Oversee the adoption and delivery of the value proposition within the Private Banking Suite.
- Ensure that all principles stipulated in the value proposition are met and adhered to consistently. Ensure the ongoing alignment of the value proposition across the country.
- Initiate and manage customer migrations from the Branch to the Suite and the Private Banking offering.
- Guide and influence the structuring of Private Banker portfolios in line with optimal capacity benchmarks.
- Act as change agent by facilitating the alignment of operational systems and processes to support change. Communicate change and motivate others to take action supporting the change. Recognise and reward change efforts.
- Ensure local financial legislation is adhered to and the appropriate levels of compliance are maintained in terms of Stanbic/Standard Bank requirements.
Suite management
- Drive staff behaviour that result in the acquisition of new qualifying clients as well as the continual adding of value to existing clients (increasing sales and financial revenue through cross-selling).
- Identify and minimise all operational risks.
- Understand and control quality of lending processes by reducing the number of excesses, unlimitised accounts, overdrawn accounts and overdue reviews.
- Understanding and aligning the Suite to the overall strategic objectives of the Bank.
- Provide direction, clarity and accountability to team to deliver on business objectives.
- Plan, initiate and drive sales tactics and activities to meet and exceed annual sales targets.
- Implement action plans to meet targets set for incentive campaigns.
- Network/team work within Personal and Business Banking to leverage and identify business opportunities.
- Negotiate through multiple stakeholders to deliver customer solutions.
- Effectively and timeously attend to and resolve all complaints.
- Ensure that the Suite is providing a consistent superior level of customer service through Private Bankers.
- Conduct joint client visits with Private Bankers to top clients with the purpose to coach Private Bankers, identify training gaps and stay in touch with customer needs.
- Ensure adequate levels of product knowledge, credit skills, sales and service skills, etc within the Suite and arrange formal training where gaps have been identified.
- Mentor and coach staff to constantly ensure that the Suite environment is conducive to the retention of high performance staff and the attraction of new staff.
- Responsible for performance management and addressing poor performance.
- Recruit and appoint staff of the right calibre to ensure that the quality of the value proposition to be delivered is not compromised and customer expectations are met
- Ensure talent management by ongoing succession planning, enforcing the career path and identify and groom potential
Qualifications, Skills and Experience:
- The ideal candidate for the Stanbic Bank Head Private Banking should have eight to ten years retail banking experience with some experience in the affluent/high net worth market.
- A seasonal banker with a minimum of five years banking experience.
- Exposure/experience in strategy execution.
- Exposure/experience in project management.
- People management experience.
- Extensive sales/marketing experience
- Good knowledge of the banks products, services and Sales Standards.
- Understanding of the regulatory environment governing financial services. Knowledge of local competitor tactics, distribution channels and product offerings.
- Experience in managing a diverse range of people and activities are essential.
- Practical knowledge on how to input, access, and utilize information from the network/systems to analyze and forecast trends.
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.
Deadline: 1st June 2018
: List of Current Job Vacancies / Opportunities in Uganda
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