IT Jobs – Customer Experience Application Developer – Absa Group Limited (formerly Barclays Bank UK)
Job Title: Customer Experience Application Developer
Organization: Absa Group Limited (formerly Barclays Bank UK)
Duty Station: Kampala, Uganda
About US:
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
Job Summary: The Customer Experience Application developer will design build and implement digital customer tools based on stakeholder insights to make it easy and convenient for customers to do business.
Key Duties and Responsibilities:
- Customer Experience support: Assist in the Customer Experience roll out of various campaigns to drive customer service related matters. Keep an evidence file up to date to substantiate adherence to the various Treating Customers Fairly (TCF) principles for auditing purposes
- Customer Service Surveys: Ensure that data required by the survey house is received on time and accurate. Review reports on problems identified. Assist with the data extraction and administration of survey information for annual Customer Service Measure (CSM) survey.
- Statistics: Collection and consolidation of weekly, monthly and quarterly statistics. Track management expenses for Customer Experience costs and expenses
- Switchboard Operators Management: Support in the operations of Customer Experience, and any other related matters such as human resources and workforce planning
- Events Management: Plan, coordinate and execute events in driving a positive culture of Customer Experience
- Internal support: Provide additional support to the Communication/Marketing areas
Qualifications, Skills and Experience:
- The applicant for the ABSA bank job Customer Experience Application developer job placement must hold Higher Diploma in Business, Commerce and Management Studies (Required)
How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.
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