IT Support Assistant NGO Career Jobs – Population Services International (PSI)
Job Title: IT Support Assistant
Organisation: Population Services International (PSI)
Duty Station: Kampala, Uganda
Reports to: IT Systems Administrator
About US:
With over 50 years of experience, working in over 50 countries, Population Services International (PSI) is the world’s leading non-profit social marketing organization. PSI is reimagining healthcare, by putting the consumer at the center, and wherever possible – bringing care to the front door. We are working to fix market failures, shape future health markets and shift policy and funding to better support consumer empowered healthcare.
Job Summary: We are looking for a suitable candidate to take on the Temporary role of IT Support Assistant. This position will maintain and assure the Sexual and Reproductive Health services quality standards within the PSIU franchise, partners and public health facilities and ensure compliance with the PSI Quality Assurance Plan.
Key Duties and Responsibilities:
Ensure Safe Business Systems Operations
- Support in management of the PSIU locations’ ICT infrastructure including LANs and WANs, Wi-Fi, networks, computers, laptops and servers across the organization.
- Ensure strict implementation and roll out of the approved ICT Policies and Guidelines.
- Ensure the strict design, implementation and roll out of the approved ICT minimum standards for hardware and software.
- Implement recommended IT Security guidelines to ensure the systems, servers and users’ data are protected from threats.
- Implement disaster recovery and business continuity measures to ensure smooth operations of PSIU and eliminate downtime.
- Execute technical measures of content filtering, to ensure the proper use of the business internet connection and the protection of PSIU’s operations from internet and cyber threats.
- Ensure all systems, software and hardware operated in PSIU are officially licensed and have the latest security patches, updates and firmware.
- Provide onsite and remote support for the user’s daily technical issues and provide timely and effective solutions.
- Maintain an up-to date ICT documentation of all ICT services in place, infrastructure, hardware, network, licenses, access credentials and any ICT related service or contracts.
- Conduct quarterly stock taking and inventory of the ICT assets.
- Manage and update malware protection software and other processes.
- Respond immediately to usability concerns.
- Upgrade systems and processes as required for enhanced functionality and security issue resolution.
- Contribute to and maintain system standards.
Provide System Administration Support
- Set-up and maintain user accounts, organization units & groups.
- Setup and maintain Email accounts, groups and distribution lists in Office365.
- Setup and maintain SharePoint sites, libraries and lists in SharePoint Online on Office365.
- Train end users on the use of business systems, including data capture features, processes, development of training curricula and job aids, and system administration tasks.
- Provide help-desk support by responding to and resolving support tickets within the required timelines.
- Provide technical support for both hardware and software issues our users encounter.
- Manage the configuration and operation of client-based computer operating systems.
- Manage Business systems installation and configuration procedures.
- Install and test computer-related equipment.
Qualifications, Skills and Experience:
- The ideal candidate must hold an undergraduate degree in Computer Science, Information Technology, Informatics, Data analytics or a related field.
- Network certification (CISCO preferably) or Microsoft Infrastructure/Cloud Certification is an added advantage.
- Comptia Linux+ or LPIC 1 is an added advantage.
- At least three years of experience working in a related position.
- Experience working with an open source helpdesk support system.
- Experience with one or more general purpose programming languages/Scripting language including but not limited to, Python, Bash, R, Java, PHP, C#.
- Experience working with Hyper V and other Virtualization Environments (VMware, Microsoft HyperV etc.)
- Experience working with Network security infrastructure such as Fortinet, Sophos and USG.
- Experience building workflows with Microsoft PowerApps, Power Automate and Dynamics 365.
- Experience with using Business Intelligence solutions especially Power BI.
- Experience working with Office365 with specific skills in SharePoint and OneDrive.
Desired
- Excellent training and presentation skills.
- A creative, innovative and strategic thinker.
- Strong analytical skills & structured approach to work.
- Teamwork and Ability to work with remote teams to provide support over email, phone and remote Logon.
- Ability to build capacity on IT technology while taking into account the specific needs of the user, helping them solve their business problems through meaningful engagement with outside vendors and business systems.
How to Apply:
All suitably qualified and interested candidates should email their cover letter addressed to the Human Resources and Administration Manager, PSIU, and an updated CV ONLY to apply@psiug.org indicating the Job title in the subject of the email.
Please state your salary expectation in the cover letter as a key requirement.
Deadline: 2nd February 2021.
NB: Applications received will be reviewed on a rolling basis, so we encourage you to submit your application as soon as possible. Only shortlisted candidates will be contacted. Please note PSI Uganda does not solicit for funds during any recruitment process.
Missed This Job? or Interested in more?. See List of Current Job Vacancies / Opportunities in Uganda