Response Officer job at African Clean Energy (ACE)
Vacancy title:
Response Officer
[ Type: FULL TIME , Industry: Business Management and Administration , Category: Management ]
Jobs at:
African Clean Energy (ACE)
Deadline of this Job:
26 June 2022
Duty Station:
Within Uganda , Soroti , East Africa
Summary
Date Posted: Thursday, June 09, 2022 , Base Salary: Not Disclosed
JOB DETAILS:
ACE Energy Solutions Uganda Limited needs a diligent and enthusiastic Response Officer to work closely with the Branch Manager in Soroti, Uganda and the Regional Response Team Leader in Mbale. ACE Energy Solutions requires a motivated, ambitious and fast learner, someone who is proactive and flexible in the variety of tasks and functions they will perform.
Key Responsibilities:
• Immediate Response to customer complaints as outlined and opened in SalesForce.
• Effective Reporting of performed activities on assigned time intervals.
• Ensure fixes done on the ACE components are effective and reliable.
• Work with the Branch Manager to ensure that best practices are being taught and shared not only with fellow employees but also with Customers.
• Collaborate with teams from other locations of ACE to ensure quality production of work.
• Ensure all visits meet the values of ACE, plus! Work in line with the guidelines and policies of ACE.
• Perform Delegated tasks to meet Maintenance schedules and satisfy employer and customer needs. Other activities:
• Effective communication with all key players within the maintenance circles i.e. customer relations department for positive results/customer satisfaction.
• Perform troubleshooting to solve minor and major repair issues.
• Ensuring that all Department workers adhere to the set SOPs/guidelines by making them known to fellow members/employees.
• Full involvement in scheduled training for repairs in a specific outlined period of time.
• Oversee Quality Control Procedures.
• Moving to different spotted locations with intentions of extending customer service and care.
• Any other tasks that are requested by the Branch Manager, Regional Response Team Leader, Regional Manager, Operations Director- EA and/or Regional Director-EA.
Desired Qualification and Experience
• A certificate in any technical field is an added advantage.
• Proficiency in English, Ateso, Kumam.
• 1-year experience in a business-related environment.
• 26-35 years of age.
• Knowledge of CRM systems like Salesforce.
• High commitment to customer service and satisfaction.
• Excellent time management and organisation skills with the ability to prioritise.
• Adaptability and flexibility.
• Ability to work independently with little to no supervision.
• Ability to deliver accurate and timely reports.
• Possess a valid motorcycle rider’s permit
Work Hours: 8
Experience in Months: 12
Level of Education: Postgraduate Degree
Job application procedure
If interested, please click here. Alternatively, you can copy and paste this link to your browser to apply for the job: https://www.shortlist.net/jobs/6072