Manager Agent Capability Development Employment Opportunity – Stanbic Bank
Job Title: Manager Agent Capability Development
Organisation: Stanbic Bank
Duty Station: Kampala, Uganda
About US:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Manager Agent Capability Development will continuously equip agents, agents, agent’s staff and bank staff with the knowledge and skills required to manage agency banking operations effectively and in compliance with bank standards and regulatory requirements.
Key Duties and Responsibilities:
Agency Banking training manuals: Develop and update the agent banking training manual for agents and staff as required
Agency Banking skill and knowledge gap analysis: Identify agent and staff skill and knowledge gaps, and develop training content and plans to close these gaps
Agency Banking training
- Build and maintain capability by continuously training agents, agent’s staff and bank staff
- Develop e-learning and simulations and drive completion by agents, agent’s staff and bank staff.
- Evaluate effectiveness of training and take action to improve effectiveness
Agency Banking training reports: Provide reports detailing the training carried out, outcomes achieved, expenditure and impact on agent, agent’s staff and bank staff performance
Key Performance Indicators:
- Agency Banking training manual up to date
- Agency Banking knowledge and skill gaps analysis
- Agency banking annual training plan
- Percentage completion of training as per schedule and budget
- Agents, agent’s staff and bank staff skill and knowledge level
- Agency banking training report
Qualifications, Skills and Experience:
- The ideal candidate for the Stanbic Bank Manager Agent Capability Development job placement should preferably hold a Bachelor’s Degree from a recognized university
- Effective Business Communication: The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes.
- Management: The ability to plan, create, track, store, distribute, analyse results and reports on communication, branding or advertising campaigns.
- Product Knowledge: Knowledge and understanding of the features, benefits and pricing of the products and services on offer to personal banking customers across multiple customer segments.
- Customer Understanding: The ability to analyse customer needs by engaging with them, analysing their personal financial objectives as well as their current financial position.
- Banking Process and Procedures: Sound knowledge of the Bank’s laid down policies and procedures as it relates to the processing of customer transactions.
- Heart of Customer Experience: Within the Standard Bank Customer Experience Framework, the ability to treat the customer with respect and dignity, at a personal level, in a positive and friendly manner.
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Online by visiting Link below.
Deadline: 23rd March 2018
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