Manager – Retail and SME Job Placement – aikan Business Management and HR Consultants
Job Title: Manager – Retail and SME
Organization: aikan Business Management and HR Consultants
Duty Station: Kampala, Uganda
About US:
aikan Business Management and HR Consultants is one of Uganda’s leading Business consulting and HR companies and a trusted strategic HR advisory partner. aikan’s services include aikan Recruitment™, aikan Manpower Outsourcing™, aikan Payroll™ and aikan OD™. They are
Job Summary: The Manager – Retail and SME will drive business growth and development in Retail and SME Banking through the branch network; identify, cultivate and develop business relationships with clientele from the bank’s segmental market; and directly supervise SME Relationship Managers and Branch Managers to enable them achieve set individual and Branch targets.
Key Duties and Responsibilities:
Business Growth
- Drive growth of the SME and Retail balance sheet through generating good quality assets liabilities through the Branch Network to achieve the set sales targets
- Contribute to the bank’s projected income through growth of the Bank’s interest and non-interest income.
- Drive a team of Relationship Managers and Branch Managers to achieve Branch and department targets of assets, liabilities and asset quality.
Business Development and Support
- Develop and support business growth initiatives and strategies for segmented markets of Retail and SME.
Customer Service
- Initiate and monitor Customer/Bank contact at all levels for assigned clients to ensure highest standards of service are maintained in the Branch Network and Business focus areas.
- Manage customer queries, complaints and other correspondence in a timely manner and within set standards for customer satisfaction.
- Assume direct responsibility for Business Banking process improvement aimed at improving the function’s ability to deliver efficient and timely service to customers.
People Management
- Manage resources, both human and material entrusted to the department.
- Carry out effective performance management to ensure both direct and indirect reports achieve set performance targets
- Train, direct and motivate assigned staff in order to assist in meeting customer requirements and to increase their efficiency, competence and productivity.
Compliance
- Ensure Compliance of all Retail and SME Business operations to the set internal controls, regulatory and statutory frameworks.
Risk Management
- Establish and monitor a Risk management framework (in line with the banks risk framework) for the unit to ensure key risks are identified and managed.
Product Development and Business Intelligence
- Participate in development and structuring of products and/or facilities that may enhance the balance sheet growth and income streams of the Bank.
- Analyse and monitor the portfolio performance so as to further develop/structure appropriate products for the customer.
- Collect and analyse vital data on client’s i.e. annual reports, management accounts, interim reports, industry reports and press cuttings etc. to acquire in-depth knowledge which will enable you to act as advisor to management on all aspects of assigned accounts relations.
- Sourcing marketing information and monitoring of product development and pricing of competitors and assist in development of innovative financial packaging for clients, to counter competitive pressure.
- To act as an efficient back up for assigned back up relationships.
Qualifications, Skills and Experience:
- The applicant should hold a University degree in Economics/Bachelor of Commerce or any other business related field.
- Four years of lending experience in SME and Retail Banking in a managerial role.
- Good knowledge of banking regulations, bank products and local business practice
- Strong marketing skills
- Solid grasp of lending and credit analysis
- Ability to network and negotiate
- Strong decision-making
- Good computer skills.
How to Apply:
All suitably qualified and interested candidates are encouraged to visit the web link below where they will register or login (if already registered) to upload their applications and updated CV/Resumes in either PDF or Microsoft Word format and must include 3 work related references. Please do not include your academic documents.
Deadline: 9th May 2019
: List of Current Job Vacancies / Opportunities in Uganda