Officer IT Infrastructure Job Careers – Stanbic Bank
Job Title: Officer IT Infrastructure
Organisation: Stanbic Bank
Job ID: 23125
Duty Station: Kampala, Uganda
About Us:
Stanbic Bank Uganda Limited is a subsidiary of Stanbic Africa Holdings Limited which is in turn owned by Standard Bank Group Limited (“the Group”), Africa’s leading banking and financial services group. The Standard Bank Group is the leading banking group focused on emerging markets. It is the largest African banking group ranked by assets and earnings. Stanbic Bank Uganda Limited is the largest bank in Uganda by assets and market capitalization. It offers a full range of banking services through two business units; Personal and Business Banking (PBB), and Corporate and Investment Banking (CIB).
Job Summary: The Officer IT Infrastructure will be tasked with the installation, configuration and maintenance of Enterprise Infrastructure of the Bank. The jobholder will be tasked with daily resolution of assigned issues within SLA on the Issue Tracker.
Key Duties and Responsibilities:
- Handles Support issues for outlook, operating system for desktop and laptops,
- Works closely with centre on builds (testing and creation)
- Abide to Incident, Change and Problem management and SLA. Follow up on all assigned issues
- Implement Change with minimum Business disruptions
- Ensure clean power for both Production and DR environments
- Improve Service through targeted Improvement Programs
- Standardise and optimise service offerings across all locations
- Provide technical support in computer equipment and peripherals.
- Works with branch champions to solve issues
- Advise on training for Branch champions
- Installation / setup
- Installation and Configuration of all Desktop/laptops
- Installation and configuration of printers
- Installation and configuration of servers
- Software
- Purchase recommendation
- Always use the Asset System when releasing assets from IT.
- Abide to Incident, Change and Problem management and SLA
- Ensure the compliance of audit issues where PC, laptops and matters of this area are concerned
- Follow up on all assigned issues·
- Problem Management – Review the Service Desk issues for:
- Desktop / Laptop faults trends
- Issue repetitions
- Come up with RCA (send them to Problem management)
- Work with the Project team to handle projects in your area
- Ensure the compliance of audit issues
- Fill in build forms for all newly built workstations
- Ensure Codac checklists are adhered to
Qualifications, Skills and Experience:
- The applicant for the Stanbic Bank Officer IT Infrastructure job opportunity should hold an under-graduate university degree in IT, Engineering, business or a related field
- At least to three years of extensive technical experience in IT Enterprise Environment
- Broad knowledge of WAN/LAN technologies
- Knowledge of different DHCP, AD, MAIL, DNS technologies
- Scripting and programming languages used to automate maintenance tasks
- Process management
- Working knowledge of ITIL processes including change, incident and problem management.
- Broad knowledge and understanding of standard business processes including work prioritization, best practices.
- Working knowledge of domestic and international banking industry
- Including knowledge of the Bank’s business, products, key clients, business strategy and strategic issues
- Broad knowledge of regulatory requirements of home markets
How to Apply:
All candidates who wish to join the one of Africa’s biggest Banking Groups, Standard Bank in the aforementioned capacity are encouraged to Apply Onlineby visiting Link below.
Deadline: 5th May 2017