Operations Manager – Solutions and Projects Job Opportunity – Sombha Solutions Store
Job Title: Operations Manager – Solutions and Projects
Organization: Sombha Solutions Store
Duty Station: Kampala, Uganda
Reports to: Chief Operations Officer (COO)
About US:
Sombha Solution Store is a Ugandan-owned technology and communications services provider founded in 2014 and is licensed by Uganda Communications Commission to provider voice and data services in Uganda.
Job Summary: The Operations Manager – Solutions & Projects reports to the Chief Operations Officer (COO) and is responsible for:
- Procurement and Stores management.
- Sales management.
- Solutions development.
- Bid management.
Key Duties and Responsibilities:
Procurement and Stores Management:
- Oversee and support the procurement and stores team ensuring that all their activities run as scheduled.
- Work with the procurement officer to control spend and build a culture of long-term saving on procurement costs.
- Review and approve costing, quotes and compiled weekly requisitions from the procurement team.
- Evaluate suppliers and partners.
- Identify and manage business relationships with cost-effective suppliers and partners; both local and international to ensure they meet the company’s needs.
- Review prepared purchase orders.
- Ensure that stores are well managed and maintained and ensure continuous improvement of store operations.
- Develop strategies for procuring and storing key goods and maintaining stock levels.
- Review and ensure availability of all records of purchased goods, stocked good and suppliers’ products and prices.
- Ensure proper management of procurement and stores databases with both soft and hard copy files well organized and accessible to management staff.
- Review and make recommendations to the COO on how to improve daily operations.
- Prepare and submit relevant procurement and stores reports to the COO.
Sales Management:
- Oversee and support the sales team ensuring that all their activities run as scheduled.
- Develop an in-depth knowledge of the company’s solutions and products and utilize it to successfully train and lead sales operations.
- Be the primary point of contact between the sales team and other departments.
- Achieve growth and hit sales targets by successfully managing the sales team.
- Ensure follow up on requests for quotations for sale completion and conclusive feedback.
- Identify market changes while being aware of new products and competition.
- Train sales staff including support them with preparation of sales plans.
- Ensure proper management of sales databases with both soft and hard copy files well organized and accessible to management staff.
- Prepare and submit relevant sales reports to the COO in a timely fashion
Solutions Development:
- Identify and interpret customer requirements for solutions and services.
- Support the business development team e.g. with translating clients and sales requirements into functional and technical specifications.
- Develop, review and approve budgets.
- Oversee the creation of solutions and proposals to existing and prospective clients and ensure compliance with client requirements while highlighting company value proposition.
- Ensure timely submission of proposals.
- Regularly communicate with customers where necessary and notifying them of any updates.
- Create and review costings and price calculations.
- Ensure proper management of solutions databases with both soft and hard copy files well organized and accessible to management staff.
- Prepare and submit relevant reports to the COO.
Bid Management:
- Perform the bid manager role.
- Review potential bids and share feedback with the bid director (i.e. the COO) for approval to bid.
- Perform bid planning which includes specification analysis, assignment of tasks to an internal bid team with the relevant knowledge, designof bid structure e.t.c.
- Coordinate all bid preparation activities; working closely with the internal bid team while recommending the bringing in of experts when required.
- Liaise with and manage interactions and communications with bid partners.
- Oversee and participate in bid writing and editing and submit to the bid director (i.e. the COO) for approval to submit.
- Ensure high quality and on-time delivery of bid submissions.
- Ensure follow up on bid submissions for conclusive feedback.
- Develop and maintain a database of ‘standard’ bid responses, documents and templates.
- Identify ways to improve the quality, consistency and efficiency of the bid response process.
- Ensure proper management of bid databases with both soft and hard copy files well organized and accessible to management staff.
- Prepare and submit relevant bid reports to the COO.
Other tasks:
- Ensure business is conducted with integrity and staff behaviour aligns with company values.
- Work with support departments to ensure smooth operations.
- Oversee the development and implementation of new processes and procedures for improved operations.
- Utilise project management principles to better manage business operations.
- Mentor and coach the sales, procurement and stores team.
- Perform KPI setting and performance evaluations for sales, procurement and stores team.
- Participate in recruitment of sales, procurement and stores staff.
- Perform other relevant tasks as assigned.
Qualifications, Skills and Experience:
- Education background of at least a Bachelor’s degree preferably in Engineering, Information Communication, Networking or related technical degree or combination of education and experience.
- Six years of work experience in a relevant role.
- Excellent verbal and written communication skills, especially in English grammar, spelling & vocabulary.
- Strong analysis and documentation skills.
- Ability to work under pressure and meet challenging deadlines.
- Three years of previous commercial experience in ICT, voice and data related services.
- Excellent people management, negotiation and networking skills.
- Ability to work with minimal supervision.
- Demonstrated teamwork and customer focused service skills.
- Excellent planning and organising skills
- Ability to multi-task, prioritize, and manage time effectively.
- Computer literate and proficient in using Microsoft Word, Excel, PowerPoint and G-Suite applications.
Desirable:
- Familiarity with CRM software.
- Project management experience.
- Industry qualifications & certifications.
- Bid management experience.
- Bid / proposal writing experience.
How to Apply:
All interested candidates can send in their Applications with detailed updated CVs to: jobs@sombha.comPlease indicate Application for Operations Manager-Solutions and Projects in the subject line.
Deadline: 20th March 2018 by 5:00pm
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