Senior Manager Transmission Planning Employment Opportunity – MTN-Uganda
Job Title: Senior Manager Transmission Planning
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Senior Consultant Radio Planning & Optimization
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Senior Manager Transmission Planning will provide Assurance to the Network Group and the Business as a whole over the Performance of the Network and the services there of vis-a-vis the targets and standard set for MTN UGANDA through timeous analysis, tracking and reporting while designing, monitoring and re-engineering the relevant processes, controls and systems that support Network Group in the delivery of an excellent network quality and customer experience
Key Duties and Responsibilities:
- Network Performance management as measured through different dimensions (NPS, KPI, Benchmarks) and assured through proactive analysis, reporting and tracking of its Quality, Capacity, Resilience and Availability
- Design, monitor and re-engineer network processes that support of the delivery of an excellent network quality and customer experience to ensure relevance and compliance and support to the business vision, mission and values guided by international standards, example ITIL and eTOM
- Ensure the business risk register associated to the Network Group is constantly updated, tracked and appropriate controls for the mitigation risks therein are timeously implemented and tested for effectiveness in liaison with the BRM department.
- Ensure appropriate systems and tools are budgeted for and acquired as the Network technologies evolve to give visibility and intelligence to the business of the performance of each deployed platform, service and network sub-systems, through comprehensive, accurate and timeous reporting
- Develop appropriate reports/Dashboards and Timely report to Uganda Communications Commission, MTN Group, BRM, RA, NWG and other divisions/departments as set out in business commitments and SLAs with the different stakeholders
- Provide support to other network functions for proactive approach and also as another layer of assurance that foolproofs the reports and accuracy of the reports provided by the MS team to improve service delivery and excellence
- Provide Administration functions and support for the Systems, Servers and Databases deployed within the Network ensuring that dumps, backups, archives are retained in accordance with the business policies
- Drive automation and innovation in the Network performance and reporting processes and also interface with the respective Group function and vendor that supports the Group reporting platforms (example MAPS, CEM, OOKLA..)
- Tasked with the management and leadership for Network Quality and Performance Function including recruitment, deployment, development and appraisal of the Human capital there under
- Collaborate with the commercial teams to deep dive into NPS measurement matrix and drive the Network strategy to convert the Detractors into Promoters and providing the relevant business intelligence
Qualifications, Skills and Experience:
- The ideal candidate for the MTN Uganda Senior Manager Transmission Planning job opportunity placement should hold a University Degree in BSc Degree in Electrical or Telecommunication Engineering or the Information technology
- Six years of experience in telecommunications with two years in a senior role
- Telecommunications management and Network performance measurement
- Network Design/Architecture, Operation and Optimisation
- Process Design and Engineering
- Budgeting and Project management
- Telecommunication business dynamics, Governance and performance measurement
- Database, programming, documentation and technical/business reporting
- Business acumen and organisational dynamics, Budgeting, Knowledge and Team management
- Network Performance management and measurement principles
- ITIL/eTOM processes training and ISO certification as added
- GSM/UMTS Network survey and planning principles
- People Management and development
- Project management
- Report writing and Presentation skills
- Microsoft office (Advanced modules for Excel and Power point)
- Database proficiency and scripting and programming languages
NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.
How to Apply:
All suitably qualified and interested candidates should send their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) and names and addresses of three referees addressed to the: Recruitment Officer, MTN- Uganda, P.O. Box 24624, Kampala, Uganda (MTN Nyonyi Gardens)
Deadline: 18th May 2018
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