Several Entry Level Customer Experience Officer Job Opportunities – EFC Uganda Limited (MDI)
Job Title: Customer Experience Officers (Several Entry Level Jobs)
Organisation: EFC Uganda Limited (MDI)
Duty Station: Kololo, Kampala, Uganda
About US:
EFC Uganda Limited (MDI) offers a wide range of products and financial services that are customized to suit the Ugandan market. These include access to savings accounts using smart cards as well as commercial and housing loans. Our lending products range in scope from the Market Women Trader Loans, Home Improvement Loans and MSE Loans, while our savings products include Regular Savings Accounts, Premium Savings Accounts and Term Deposit Savings.
Job Summary: It is the primary objective of the Customer Experience Officer to ensure that EFC Uganda Limited (MDI) Is building and maintaining quality relationships with customers in order to build their confidence, trust and loyalty In the EFC Brand and to promote its products and services.
Key Duties and Responsibilities:
- Identify opportunities for potential up-sell and cross- sell and create value story specific to opportunity;
- Ensure that the employees are following the Consumer Protection Guidelines
- Manage & support the Client Relationship Assistants
- Lead strategies to control and manage branch client traffic for efficient service delivery;
- Carry out tasks of brand champion to manage and maintain a strong brand within the premises;
- Supervise the hygiene and sanitation of the branch premises and branch custodian;
- Ensure adequate and supply and efficient store management for the branches;
- Maintain and monitor accurate and updated staff and client registers;
- Ensure that branch opening & closing times are adhered to
- Ensure the EFC Customer Protection Principles and Customer Complaint process are prominently displayed In the respective premise;
- Lead strategies to Promote, drive and enhance customer satisfaction In the branch
Qualifications, Skills and Experience:
- The applicants for the Customer Experience Officer jobs must hold Bachelor’s Degrees from recognised universities
- Two years of related experience;
- Strong computer skills (Word, Excel,
- Power Point, database, etc.)
- High sales acumen;
- Attention to detail and accuracy;
- Strong analytical, written and verbal communication;
- Capacity for Interpersonal, and relationship building skills;
- Outgoing and engaging personality with a compelling customer care and service excellence orientation
How to Apply:
All applications should be sent to recruitment@efcug.com
NB: Only shortlisted candidate will be contacted
Deadline: Friday 14th February 2020