Job Title: Telesales Agents (Several Entry Level Jobs)
Organization: M-KOPA Solar Ltd
Duty Station: Lubowa, Kampala, Uganda
Reports to: Telesales Team Leader
About US:
M-KOPA Solar is the global leader of “pay-as-you-go” energy for off-grid customers. Since its commercial launch in October 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. Customers acquire solar systems for a small deposit and then purchase daily usage “credits” for US $0.45, or less than the price of traditional kerosene lighting. After one year of payments customers own their solar systems outright and can upgrade to more power.
Job Summary: The Telesales Agents will be responsible for generating sales through leads provided.
Key Duties and Responsibilities:
- Generate sales leads and interest for M-KOPA add on products using scripts, product knowledge and communications skills
- Make and receive calls from potential customers using operating telephone equipment, automatic dialer systems, and other telecommunications technologies
- Document customer information, queries on Customer Relationship Management (CRM) and transactions by completing forms and record logs in line with MKOPA data collection policy
- Maintain customer experience levels within the quality standards stipulated and recommend needed changes according to MKOPA customer care policies
- Receive and resolve client complaints in line with MKOPA customer care guidelines
- Escalate the sales process as per work load
Qualifications, Skills and Experience:
- The ideal candidate for this position should at least hold a bachelor’s degree in any relevant discipline in customer care and sales
- One year of experience in sales
- Excellent communication skills – verbal and written
- Result oriented
- Possess a sales oriented mindset with a high degree of persuasion skills and maturity
- Patient and persistent
- Service orientation and social perceptiveness
- Ability to remain composed while handling stressful situations
- Organized and meticulous in carrying out duties
- Good team player with pleasant disposition
- Numerate and quick thinker
- Ability to multi-task
- It is an added advantage if the candidate can speak Luganda, Kiswahili and Runyakitala or any other local language of Uganda
How to Apply:
All suitably qualified and interested candidates should send their applications and up-to-date CVs to: careersug@m-kopa.com addressed to with the subject “Telesales Agent” addressed to:
The Human Resource & Administration Manager,
M-KOPA Uganda Limited,
Lubowa Estate, Plot 1300 -1301 Kampala. Uganda
Deadline: 29th August, 2016
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