Several Financial Inclusion Supervisor Job Opportunities – Centenary Bank
Job Title: Financial Inclusion Supervisors (Several Job Opportunities)
Organization: Centenary Bank
Duty Station: Kampala, Uganda
Reports to: Branch Manager
About US:
Centenary Bank is the leading Commercial Micro Finance Bank in Uganda serving over 1,300,000 clients (a quarter of the banking population) in 58 branches spread countrywide. We are one of Uganda’s top three financial organisations, employing more than 1,900 people. Joining Centenary Bank is an opportunity to use your skills and experience in tackling real world problems.
Job Summary: The Financial Inclusion Supervisor will plan, coordinate and implement the recruitment, training and Performance monitoring of Bank agents in a specific branch location.
Key Duties and Responsibilities:
- Drive Agent recruitment, transaction and performance in a specific branch location. This will include assessment of suitable agents for the Bank in line with set criteria, standards and procedures.
- Identify potential agents in the assigned branch location and complete the application process
- Draw a training program for the assigned agents in a particular branch location in line with the Bank’s plan.
- Conduct regular visits to agents to confirm compliance with the Internal Bank/ External Regulators’ policies and procedures.
- Set targets and circulate them to agents and monitor their performance.
- Carry out first level maintenance of agency banking equipment, eg Point of Sale and log books and Mobile phone trouble shooting.
- Handle first level of customer service to agents and handle customer complaints arising from agents.
- Ensure that agent premises are properly branded and the Centenary Bank brand is visible at all agent premises.
- Handle direct supervision of the Financial Inclusion sales representatives to ensure they deliver their due targets
- Responsible for delivery of set targets in Branch accounts acquisition
Qualifications, Skills and Experience:
- The ideal candidate for the Centenary Bank Financial Inclusion Supervisor job placement should hold a Bachelor’s Degree in business related course e.g. Economics, Business Administration, Social Sciences /Marketing
- Four years in a Banking or Lending / Credit position, three of which should have been in a direct customer interfacing position.
- Ability to drive and motivate recruitment of Agents to undertake the Bank offering
- Must be familiar with Banking practices, policies and procedures
- Excellent Marketing and People management skills
- Computer literacy skills
- Good Report writing skills and presentation skills
- Superior/articulate communication abilities, with an outgoing personality
- Experience as a trainer with ability to address and or train teams, is an added advantage.
- Negotiation and interpersonal skills
- A team leader with self-drive who can supervise sales teams
- Supervisory exposure in Banking or Telecom industry is an added advantage
How to Apply:
All candidates who desire to join Centenary Bank should send their applications by following the instructions below; downloading an application form for employment, download here, filling it and enclosing an application letter, Curriculum Vitae (CV) with three professional referees and copies of academic testimonials/certificates and send the application to:
General Manager Human Resources, Centenary Bank, P.O. Box 1892 — Kampala, Uganda.
Note: While we thank all applicants for your interest. Only shortlisted applicants will be contacted. Only shortlisted applicants will be contacted.
Deadline: 29th June 2018 by 5:00pm
: List of Current Job Vacancies / Opportunities in Uganda