Several Fresher Jobs – Customer Care Executive – Digital Call Centre – Pride Microfinance Limited (MDI) (Pride)
Job Title: Customer Care Executive – Digital Call Centre (Several Fresher Jobs)
Organization: Pride Microfinance Limited (MDI) (Pride)
Duty Station: Uganda
About US:
Pride Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in Uganda with 34 networked branches and eight contact offices countrywide, an equal opportunity employer, regulated by Bank of Uganda under the MDI Act, 2003.
Job Summary: The Customer Care Executive – Digital Call Centre will mainly manage the digital Call Centre in relation to customer service i.e. answering incoming calls from customers in regard to our products, inquiries, offers, quotes, returns, troubleshoot problems, provide information / feedback and escalate issues if necessary
Key Duties and Responsibilities:
- To attend to customer issues on all the available company digital platforms.
- Cross-sell company’s products to clients and enhance / protect the reputation of the company at all times.
- Contribute positively to company performance by continuously achieving all set targets especially in saving & non-Credit Income.
- Preparing monthly / weekly reports .
- Undertake customer research through documenting customer feedback and administering digital research tools.
- Protect and enhance Pride’s reputation at all times.
- To support the Marketing and Digital team to plan and produce content across Pride’s owned digital channels.
- To develop knowledge base of customer behavior to support the expansion of the digital capacity.
- To drive engagement through our social channels, increasing our reach.
- Maintaining; completing and ensuring relevant documents are accurate and kept up to date in addition to supporting the Call Centre Tele-sales Team (outbound calls) when required in relation to specific sales /marketing activities
Qualifications, Skills and Experience:
- The applicant must hold a Diploma in Commerce, Economics, Microfinance, Development Economics, Development studies, Business studies, Accounting and Finance, Marketing, Financial Services, International Business, Business Computing, Business Statistics, Entrepreneurship & Small Business Management, Social Sciences, SWASA, Education, Mass.Com, Leisure and Hospitality Management, Procurement & Chain Supply Management, Procurement & Logistics Management, Human Resource Management, or in any other relevant / related field Management or in any other relevant / related field.
- Candidates should also have 2 principle passes at A’ Level and credit passes in English and Mathematics at O’ Level.
- A minimum of one year’s experience in Customer service and handling a digital Call Centre.
- Should be willing to work in any part of the country.
- Should have a passion for customer care and be ready to deliver exceptional customer service.
- Should have a strong personality and dynamism with an ability to delight customers and execute processes with speed.
- Should be computer literate, highly motivated, innovative and a self-starter.
- Should also have proven analytical, interpersonal and communication skills.
Competencies
- Emotional intelligence, Oral Communication
- Written communication, Reporting
- Inter personal skills, Business acumen
- Customer awareness, Cross-selling
- Understanding of digital marketing
- Age: Below 30 years
How to Apply:
All suitably qualified and interested candidates are encouraged to apply online by following the procedure;
- Click Here
- Create an Account
- Fill in your personal information and upload your Curriculum Vitae (CV), including all your scanned academic credentials, 3 letters of recommendation from each of the referees and a passport photo.
- Submit online i.e. no hardcopy deliveries will be accepted
Deadline: 27th September 2019
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