Several No Experience Call Centre Agent Job Opportunities – Exquisite Solution Limited (Telecom Company)
Job Title: Call Centre Agents (Several No Experience Jobs)
Organisation: Exquisite Solution Limited (Telecom Company)
Duty Station: Kampala, Uganda
About US:
Exquisite Solution Limited is a leading Business Process Outsourcing Company offering a wide scope of professional services. Established in 2006 with offices in England and across the region, we offer Human Resources Consulting and Payroll Management Services, Admin Support Services, Executive Search, Corporate and Personal Development Training, HR Compliance Audits, among others. We place top notch candidates into permanent, contract, and interim positions. They would like to recruit for a valuable client, a leading telecom company.
Job Summary: The Call Centre Agents will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues and directing calls to the managerial team when necessary.
Key Duties and Responsibilities:
- The Call Centre Agent will manage large amounts of inbound and outbound calls in a timely manner
- Greeting customers/visitors in a prompt and friendly fashion.
- Providing outstanding service to customers/visitors.
- Assisting customers or callers by providing information, answering questions, and/or directing calls/inquiries as necessary.
- The Telecom The Call Centre Agent will be tasked with identifying and/or escalating issues for resolution.
- Building rapport with customers by displaying an engaging, kind, and helpful attitude.
- Completing calls or transactions in a manner that maintains quality and quantity.
- Performing data entry into a computer system, program, or database.
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Meet personal/team qualitative and quantitative targets
Qualifications, Skills and Experience:
- The Call Centre Agent MUST be fluent in one of the following language combinations;
o Ateso, Luo, Swahili.
o Ateso, Swahili, Luganda
o Luo, Swahili, Luganda
o Runyankole, Swahili, Luganda
- Educational experience such as a bachelor’s degree, or diploma.
- Previous experience as customer service rep or other similar role.
- Strong customer service, communication, and problem-solving skills.
- Proficiency with computer applications such as MS Office Suite and typing skills (at least 50 wpm).
- Ability to work a flexible schedule including non-traditional shifts/hours such as afternoons, midnights, weekends, and holidays.
How to Apply:
All candidates should send their updated CVs to this email address; recruitment@exquisitesolution.com
Deadline: 26th July 2018
Note: Only shortlisted candidates will be contacted. If not contacted within two weeks after application deadline, then you may consider your application unsuccessful.
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