Several No Experience Customer Care Executive Job Opportunities – M-KOPA Solar
Job Title: Customer Care Executive (Several No Experience Job Opportunities)
Organisation: M-KOPA Solar
Duty Station: Uganda
About US:
M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of “pay-as-you-go” energy for off-grid customers. The company was founded in 2011 by former executives behind M-PESA (the world’s leading mobile payment platform) on the belief that mobile technology could revolutionize energy services in emerging markets the same way it has already revolutionized the delivery of communications and financial services.
Job Summary: The Customer Care Executive-Northern Region will control quality at the Service Centre by providing excellent Customer Service to walk in customers and managing stock as per the M-KOPA service police.
Key Duties and Responsibilities:
- Support customer swap & return processes in line with M-KOPA reverse logistics policy
- Review and accurately update all activity in the Inventory tools with all incoming and outgoing transactions as per M-KOPA stock handling policy
- Allocate stock to Direct Sales Representatives (DSRs) in line with M-KOPA stock allocation policy
- Manage stock by preventing stock –out at the Service and guaranteeing integrity of stock.
- Resolve or escalate walk in customer queries in line with MKOPA customer care guidelines
- Uphold the brand values of M-KOPA, including ensuring the M-KOPA Service Centre is highly presentable to customers
Qualifications, Skills and Experience:
- The applicant must hold a bachelor’s degree from a recognised institution / university in any field.
- Able to work well under pressure and under minimum supervision
- A fast learner who is able to work with set targets
- A team player with a high level of flexibility
- Should be self-motivated & able to demonstrate a drive for results with a professional approach.
- Excellent customer Care skills -Customer centric with commitment to deliver
- Possession of basic numerical skills
- Team work with high levels of flexibility.
- Demonstrate high level of integrity, work ethics, proactive and positive attitude.
- Exceptional communication, interpersonal, problem solving and analytical skills
- Report-writing and presentation skills.
- Should be self-motivated & able to demonstrate a drive for results with a professional approach.
- Fluent in at least English & Luganda / or a major language found within any of the Sales Regions
Note:
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’ or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
How to Apply:
All suitably qualified candidates should send their applications online at the link below.
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