Technology Service Desk Manager Employment Opportunity – ABSA Bank
Job Title: Technology Service Desk Manager
Organisation: Absa Bank Uganda Limited
Duty Station: Kampala, Uganda
About US:
Absa Group Limited (formerly Barclays Bank UK) is a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.
We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (Barclays Bank in Tanzania and National Bank of Commerce), Uganda and Zambia. We also have representative offices in Namibia and Nigeria, as well as insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.
Job Summary: The prime responsibility is to take ownership of Help Desk and Incident management processes, providing guidance, support and leadership in coordinating Incident & Problem Management, Release Management and User Acceptance Testing for all bank system changes/enhancements. To act as a link between Business Units, IT, and offshore support teams for In-country Release management on all the periodic releases (changes) in the IT systems.
Qualifications, Skills and Experience:
- The applicant for the ABSA Bank Technology Service Desk Manager job should hold Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)
How to Apply:
All suitably qualified and interested candidates who wish to join ABSA Group in the aforementioned capacity should apply online at the link below.
Deadline: 12th August 2021
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