2 Call Centre Team Leader Job Placements – Platinum Credit
Job Title: Call Centre Team Leader (2 Job Placements)
Organization: Platinum Credit
Duty Station: Kampala, Uganda
About US:
Platinum Credit is a leading Regional Micro Finance Company providing emergency loans to employed individuals in Eastern Africa. We have a wide spread branch network in Uganda, Kenya and Tanzania. Platinum Credit (U) Ltd is a subsidiary of Platcorp Holdings Ltd.
Job Summary: The Call Centre Team Leader will be supervising and coordinating sales activities and daily work schedules for Call Centre Agents.
Key Duties and Responsibilities:
- Monitor individual, team and call centre results to identify and act on both positive and negative performance trends to ensure attainment of monthly sales targets.
- Managing team’s data: Responsible for daily storage, distribution and usage of data.
- Documentation and reporting: Responsible for compilation of monthly team’s performance report.
- Monitor service calls to ensure employee’s conformity to company rules and policies.
- Ensuring discipline for the team under supervision.
- Training and Development: Assist in continuous training & coaching of Telesales Agents on product knowledge and various aspects of PCL Business.
- Implementation of company policies.
- Report on Customer’s needs and how they were handled: Ensure Customer satisfaction through feedback mechanism and escalation.
- Verifies telesales results by measuring skills in use of scripts, product knowledge, sales and service ability, greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call.
- Evaluates telemarketing/telesales approaches by rating effectiveness of agents; providing quality ratings; identifying training needs; developing training programs; conducting training.
- Directs quality initiatives by requiring adherence to quality assurance policies and procedures; developing new models; implementing changes.
- Time management: Ensuring that time as a resource is well managed throughout the day.
Qualifications, Skills and Experience:
- The applicant must hold a Degree in a relevant field.
- At least two years’ experience in a similar position preferably in a Call Centre.
- Computer knowledge.
- Must possess leadership and supervisory skills.
- Excellent numerical and analytical skills.
- Excellent interpersonal and communication skills.
How to Apply:
All candidates should send their applications, detailed CV and testimonials to the address below;
The Human Resource Manager,
Platinum Credit (U) Ltd,
Kampala. Uganda
Send your application via Email to: info@platinumcredit.co.ug
Deadline: 15th January 2020