5 Fresher Customer Service Jobs – Relationship Officers – United Bank for Africa (UBA)
Job Title: Relationship Officer (5 Fresher Job Opportunities)
Organization: United Bank for Africa (UBA)
Duty Station: Kampala, Mukono and Gulu, Uganda
Reports to: Branch Managers
About UBA:
United Bank for Africa (UBA) is one of Africa’s leading financial institutions, with operations in twenty (20) countries and three (3) global financial centers: London, Paris and New York. UBA has evolved into a Pan-African, provider of banking and related financial services through diverse channels globally. United Bank for Africa Uganda represents UBA’s pioneer country activities in the East and Southern African sub-region. With a growing network of branches and ATMs across the country, the bank continues to expand the retail and commercial playing field in Uganda by delivering unique financial products and solutions.
Key Duties and Responsibilities:
- Drive and deliver exceptional sales performance.
- Participate in the preparation of annual marketing plans and strategies for financial products.
- Ensure Effective and timely customer service delivery.
- Ensure that the Bank’s/Regulatory Authority ‘policies and guidelines are complied with at all times.
- Implement and track customer financial plan in conjunction to RM.
- Cost management.
- Contribute to the effective launching of new products to ensure favorable market response.
- Establish and maintain effective relationships with new and existing customers by establishing their needs and attending on the suitability of services.
Key Results:
- Budget _ Financial KPI ( Number and Value)
- Number of accounts with incomplete documentation as a percentage of total accounts
- Quality of loan portfolio (Non-performing loans to total loan portfolio ratio).
- Number of customer complaints/Compliments – customer service
- Cost VS performance
- Core Values
Qualifications, Skills and Experience:
- The ideal candidate for the United Bank for Africa (UBA) Relationship Officer job placement must hold a University degree.
- ACCA or CPA is added advantage
- At least two to four years of experience in retail/private banking
How to Apply:
All candidates should send their updated CVs, application letters and copies of academic certificates to ubaugandahr@ubagroup.com addressed to; Head of Human Capital, United Bank for Africa, Plot 2, Jinja Rd , Kampala, Uganda.
Deadline: 22nd November 2019
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