Systems Administrator NGO IT Jobs – PACE
Job Title: Systems Administrator
Organization: Program for Accessible health, Communication and Education (PACE)
Reports to: Director Programs
Duty Station: Kampala, Uganda
About Us:
Program for Accessible health, Communication and Education (PACE) is the local branch of Population Services International (PSI), one of the world’s leading non-profit social marketing organization. We work to make it easier for people in the developing world to be healthy by providing access to products and services that range from mosquito nets to HIV testing.
Job Summary: The Systems Administrator will take PSI to the next level, ensuring that PSI staff are able to utilize the latest computer technology in our daily work, reduce the burden of manual administrative functions and provide security to our donors that we are effectively managing the funds entrusted to us. The incumbent will manage an IT support desk officer and liaise with PSI business systems contractors to ensure continuous and effective operations.
Key Duties and Responsibilities:
Provide technical support for Implementation of PSI’s Business Systems:
- Work closely with end users to define requirements for system development and develop an implementation blueprint based on organizational standards.
- Oversight and use of current business systems, ensuring the business systems are used throughout the organization.
- Tasked with the coordination of new Business Systems development, including collaboration with hired developers configuration of datasets and programs, development of analytics, dashboards and reports, setting up security and user roles,
- Provide project management support for business systemsimplementation to ensure implementation by developers/consultants is delivered within required timelines.
- Manage communication and expectations throughout the development process.
- Manage the user experience testing processes and ensure feedback from users in incorporated into system development.
Provide system administration support Working with the IT Support Desk officer:
- Set-up and maintain user accounts, organization units & groups.
- Train end users on the use of business systems, including data capture features, processes, development of training curricula and job aids, and system administration tasks.
- Provide help-desk support by responding to and resolving support tickets within the required timelines.
- Offer technical support for both hardware and software issues our users encounter.
- Manage the configuration and operation of client-based computer operating systems.
- Manage Business systems installation and configuration procedures.
- Install and test computer-related equipment.
Ensure Safe Business Systems Operations: Working with the IT Support Desk officer:
- Manage and update administrate infrastructure, including firewalls, databases, malware protection software and other processes.
- Keenly monitor the system daily and respond immediately to security or usability concerns.
- Create and verify backups of data.
- Upgrade systems and processes as required for enhanced functionality and security issue resolution.
- Review application logs.
- Actively contribute to and maintain system standards.
Qualifications, Skills and Experience:
- The ideal candidate for the PACE Systems Administrator jobplacement must hold an undergraduate degree in Computer Science, Information Technology, Informatics, or a related field.
- Professional CCNA or MCSA certification.
- At least three years of related work experience working
- Previous experience with one or more general purpose programming languages including but not limited to, Python, Javascript, JQuery, php.
- Previous experience with using Business Intelligence solutions e.g. Crystal reports, Power BI.
- The incumbent should be proficient in all aspects of the configuration and maintenance of IT and computer business systems.
- Good problem solving and troubleshooting skills
- Ability to implement creative solutions to business’s pain points
- The incumbent should be conversant with the latest trends and knowledge of hardware and software advancements
- You can construct SQL queries and have experience in querying and injecting data ( Using json or xml) to databases via the API.
- Excellent training and presentation skills
- References and a technical test of knowledge and skills will be required.
- The applicant should have authorization to work in Uganda.
- Previous experience working with M&E systems for a wide variety of public health programming, including HIV, family planning, malaria, or child survival programs.
- Prior experience in capacity building or training, especially structured long-term capacity building activities.
- Experienced manager and big picture thinker: You have experience in managing large business and/or M&E systems. You are able to ensure Senior Management Team and Board commitment to, and engagement with the IT strategy, and decision making.
- Capacity Builder: You have experience in capacity building or training, especially structured long-term capacity building activities.
- Team player: You have proven your ability to work in inter disciplinary teams that are at times located in different parts of the country.
- A Connector: You have shown to be able to build capacity on IT technology while taking into account the specific needs of the user, helping them solve their business problems through meaningful engagement with outside vendors and business systems.
- A Strategist and an Innovator: You are creative, innovative and a strategic thinker. You are able to drive a sense of empowerment and a comfort with changing the status quo, to take the step and own the outcome. You are able to challenge the things which are done, and the way in which things are done; and see the way they could be.
How to Apply:
All suitably qualified and interested candidate should deliver updated resumes(CVs) and cover letter clearly indicating position applied for on the “top left-hand side of the envelope”, to the PACE Head Office Reception, addressed to Head of People and Culture, PACE, at Plot 3 Mackenzie Vale, Kololo, P.O. Box 27659 Kampala. You can also deliver your applications to;
- PACE Eastern Region (Mbale) – Plot 10 Bungokho Road Senior Quarters, Mbale Town.
- PACE Northern Region (Lira) – Plot 52 – 54, Police Road, African Quarters, Lira.
- PACE Western Region (Mbarara) – Plot 560, Kashari Block Ruharo, Mbarara.
Deadline: 30th June 2017 by 2:00pm (EAT)
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