UN IT Operations Beneficiary & Transfer Management Officer Careers – United Nations World Food Programme (WFP)
Job Title: IT Operations Beneficiary & Transfer Management Officer
Organization: United Nations World Food Programme (WFP)
Duty Station: Kampala, Uganda
Reports to: Head of Supply Chain
About US:
The UN World Food Programme (WFP) is the United Nations frontline agency against world hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas: Saving lives in Emergencies; Building Resilience through Predictable Safety Nets; Improving Nutrition & Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets. WFP has operations in various parts of the Country.
Job Summary: The IT Beneficiary and Transfer Management Officer will be responsible for the realization of the IT outputs above; they will be responsible for providing strategic leadership and operational technical input on IT related issues concerning these projects. They will ensure a high level of coordination and collaboration with the various project stakeholders both within and outside WFP to understand requirements and provide appropriate technical solutions.
Key Duties and Responsibilities:
- Coordinate technical deployment of SCOPE, SCOPE CODA or related beneficiary and transfer management system in order to enable efficient Beneficiary and Transfer Management (BTM) processes;
- Guide management on strategic decision regarding SCOPE
- Support the development of technical specifications for SCOPE equipment required for the various SCOPE interventions
- Design, implement and revise, as required, operation-specific Standard Operating Procedures (SOPs) for all aspects of BTM processes and apply operational guidance to practical implementation in the field and facilitate change in procedures where gaps occur;
- Develop and coordinate beneficiary data gathering and monitoring systems to ensure that rigorous quality standards are maintained for beneficiary data;
- In collaboration with programme and finance, develop transfer management systems for cash transfers
- Coordinate training and capacity building for WFP staff, partners and national government to adopt and mainstream innovative BTM processes in their programmes;
- Support beneficiary services project managers in planning, risk identification, issue management for effective delivery of BM services;
- Conduct regular surveys to determine stakeholder satisfaction with BTM services;
- Represent WFP at steering committee meetings and provide technical support in the development of the National Single registry
- Provide technical guidance on data extraction and visualization from beneficiary management databases
- Implement and supervise technical support services including beneficiary service desk and ensure they are delivered efficiently.
- Oversee and provide technical guidance and support at Points of Sale (POS) locations during distribution, redemption, conducting uploads, troubleshooting maintenance card printing and any other required support.
- Perform any other duties as may be assigned by the IT Operations officer or beneficiary services Project Managers.
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations UN World Food Programme (WFP) IT Operations Beneficiary & Transfer Management Officer job placement should hold an advanced university degree in Computer Science, Database Management and Business intelligence, engineering or other relevant field, or First University degree with 3 additional years of related work experience or trainings/course
- At least five years of post-graduate progressively responsible professional experience in humanitarian aid operations and/or business systems analysis, design and development.
- Knowledge of webservice stacks such as WAMP, Ruby on Rails, and Django an added advantage
- Certifications such as MSCE (Data Management and Analytics) are an added advantage
- Good interpersonal, analytical and supervisory skills;
- Has assisted in the design and implementation of ITIL service management systems for handling customer requests.
- Has performed user support activities resulting in timely, high-quality delivery of services to user community, including the emergency operations user community.
- Has assisted with the specification, development, research and evaluation of client standards.
Personal Competencies:
- Governance, Strategy and Architecture: Shares knowledge of IT governance process and system architecture development with team and analyses current designs for improvements and enhancements while ensuring compliance with legislation and specifies any required changes.
- Change Implementation, Project Management, Planning and Optimization: Utilises working knowledge of project and change management approaches to collect and analyse relevant data from multiple stakeholders to develop evidence-based business case for change.
- Technical Expertise: Exhibits deep technical knowledge in area of expertise and actively transfers knowledge to strengthen the skill base across the function; considers the most appropriate use of technical resources to ensure skill development and optimization of resource allocation.
- Service Management: Monitors and supervises maintenance and installation work against the established standards and protocols for service excellence and takes proper actions to correct inconsistencies and improve overall quality and customer satisfaction. Ensures that operational problems are identified and resolved.
- Client Management: Applies thorough understanding of the business, customers, new IT technologies and techniques to implement improved solutions and define service levels, standards and the monitoring process for client service staff.
- Procurement and Contract Management: Able to conduct a cost-benefit analysis of alternative technologies and vendor service level agreements to consolidate options and assess suitability.
How to Apply:
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.
Deadline: 1st June 2018
: List of Current Job Vacancies / Opportunities in Uganda