Insurance Jobs – Bancassurance Administrator – Barclays Bank UK
Job Title: Bancassurance Administrator
Organisation: Barclays Bank UK
Duty Station: Kampala, Uganda
Reports to: Head Bancassurance
About Barclays UK:
Barclays is a British multinational banking and financial services company headquartered in London. It is a universal bank with operations in retail, wholesale and investment banking, as well as wealth management, mortgage lending and credit cards. It has operations in over 50 countries and territories and has around 48 million customers. As of 31 December 2011, Barclays had total assets of US$2.42 trillion, the seventh-largest of any bank worldwide.
Job Summary: The Bancassurance Administrator should have a dedicated resource with the appropriate skills and knowledge to support the Insurance Team in the administration of strategy, general management of the office, governance and budgeting. To assist and support with back office / policy fulfillment in servicing clients secured for insurance business opportunities by performing a proactive, mobile, value adding financial partnership role in the Bancassurance market, ensuring that close personal attention is given to providing a comprehensive array of customised Insurance solutions tailored to meet customer needs in terms of business growth and potential. To deliver exceptional service to the RM / customer
Key Duties and Responsibilities:
Business Development/Management: 25%
- Responsible for the appropriate allocation of resources to approved office programme.
- Joint responsibility for the smooth running of the Office in terms of maintenance of office records, servicing of equipment and machines, snap checks and mandatory security checks.
- Work with the Bancassurance specialists to ensure strategy deliverables are properly documented and monitored.
- Provide all required Reports to the Head Bancassurance on monthly financials
- Prepare presentations on an ad hoc basis for office Meetings.
- Take and distribute minutes from Team meetings as and when meetings take place.
- Implement the Quality Plan across all work streams in the team to ensure the Customer Requirements are met.
- Ensure that documents saved on the Bancassurance system/Data base have used the correct naming conventions and version control.
- Maintain and update the Insurance library regularly.
- Ensure all documentation is correctly configured
Rigor/compliance: 20%
- Ensure all regulatory requirements are met e.g. renewals, informing and ensuring compliance to the insurance act
- Ensures review and escalation if required, of office administrative issues.
- Responsible for office filling.
- Responsible for monitoring activities and ensure compliance with laid down office standards and procedures
- Work with Business Bancassurance Head/Collateral in ensuring that all security held by the Bank on lending facilities are adequately insured
- Work with Head Bancassurance in ensuring staff dealing with insurance adequately trained
- Ensuring business adherence to laid down claims SLA’s.
People Management: 25%
- Dealing with outlets, operations centre to ensure full understanding of the insurance process & procedures
- First point of contact with all third parties relating to insurance
- Providing general support to the team as and when required
- Work with Branch managers to ensure that branch staff own and manage customer queries and complaints by taking ownership and resolving in a timely manner. Act as the escalation point for their unresolved queries and complaints.
Customer Service: 30%
- Provides support to outlets and other functions on insurance issues
- Interact regularly with internal service providers (e.g. Operations, KYC Helpdesk) to ensure fast and efficient service to customers (both internal and external customers)
- Manage all aspects of policy claims
Qualifications, Skills and Experience:
- The Barclays Bank Bancassurance Administrator must hold a Business related Degree from a recognized university.
- Knowledge of insurance business (claims management & underwriting), products and processes.
- Program office and/or project management experience
- Experience of managing activity across the whole of a project lifecycle, using current technology, structured methods and a quality process
- Exposure to governance, control and risk management
- Proven ability to effectively work across teams
- Ability to effectively work across teams
- Knowledge of the Bank’s policies, standards, procedures covering premises, equipment, security procedures/controls and snap checks.
- A learning mindset to rapidly assimilate complex business issues and quickly solve problems in a structured manner or pre-empting issues that may arise where there is limited precedence
- Effective negotiating skills to secure both internal and external resources and deal with external service providers
- Able to adopt and/or coach the use of a variety of methods to keep work streams on schedule and within budget
- Knowledge of cost centre/budget management.
- Quality, high standards and controls
- Drive for results
- Service Excellence
- Planning and Organising
- Good understanding of insurance processes
- Understanding of project management principles
- Implementing processes
- Accuracy
- Problem Solving skill
- Technological understanding (tools – Microsoft Office, etc)
- Time Management
- Communication skill
- Problem Solving
- Analytical
How to Apply:
If you feel challenged by any of the above positions, and believe you can deliver on key deliverables as outlined above, upload your application letter, current curriculum vitae and photocopies of academic certificate to our recruitment website detail below:
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