Officer Performance Management – Uganda Revenue Authority (URA)
Job Title: Officer Performance Management
Organisation: Uganda Revenue Authority (URA)
Duty Station: Kampala, Uganda
Reports to: Supervisor Performance Management
Job Code: HRM/074/601
About URA:
The Uganda Revenue Authority (URA) was established by the Uganda Revenue Authority Statute of 1991 and set up in September of the same year as a central body for assessment and collection of specified revenue, to administer and enforce the laws relating to such revenue and to provide for related matters. This statute incorporated all the laws that were in force then regarding tax collection. The new organization (URA) amalgamated the three tax administration departments that were responsible for all the taxes collected by the Central Government of Uganda.
Job Summary: The Officer Performance Management will implement the URA staff Performance Management programs in order to enhance individual performance, accountability, staff motivation and productivity. The incumbent will also conduct performance management capacity building programs to staff so as to enhance Performance Accountability and Compliance with the PM standards.
Key Duties and Responsibilities:
- Identify areas of inadequacy in Performance Management
- Prepare proposal and schedule for capacity building programs such as trainings, sensitizations, conference or any other agreed form of engagement
- Prepare sensitization/training materials or engagement guide and other logistical support to facilitate the trainings
- Develop and maintain an up-to-date record/database of staff trained in PM to identify the magnitude of PM skills gap
- Conduct periodic field visits to sensitize staff on any emerging Performance Management issues
- Prepare training, sensitization or other engagement reports and submit to the line manager for further administration
- Compile and consolidate Performance evaluation reports in order to track performance of all URA staff and enhance accountability.
- Mobilize Departmental performance Review Committees (DPRCs) to submit reports of the assigned departments
- Analyze and Consolidate the DPRC reports according to the approved format
- Develop and maintain a data bank for all appraisal records of URA to facilitate easy access
- Maintain all copies of the appraisal documents, index the files/folders and submit to the appropriate records management office for safe custody and ease of reference
- Provide accountability to the immediate line manager for all the appraisal records received
- Collect and analyze baseline data for the review of performance management tools in order to enhance compliance with the PM standards and guide management in decision making.
- Engage relevant stakeholders to identify gaps in the performance management tools.
- Conduct Benchmark visits to other organizations in order to improve PM
- Conduct research on best practices to keep abreast with developing trends in PM and identify areas of improvement in the current performance appraisal process
- Carry out field visits and solicit information from staff regarding the relevance, effectiveness and usability of the existing URA Performance Appraisal framework and document and present key issues and recommendations for action
- Identify and engage key stakeholders to participate in the review of the performance reporting tools
- Prepare report on the findings and recommendations and submit to the line manager for consideration
- Conduct Performance management inspections in order to enhance compliance with PM process and standards.
- Develop a schedule to guide in the inspection visits and submit for the approval of the line manager
- Develop the tools/check list to guide during the inspection and submit for approval
- Carry out field visits to track and report on compliance with performance appraisal guidelines in assigned business areas of the organization
- Analyze inspection findings and prepare report to the line manager
- Engage the head of Business unit to provide feedback on the inspection and guide on areas of improvement
- Conduct periodic reviews of the implementation of Performance Management framework and prepare report on findings and cases that require supervisors’ intervention
- Track the performance of staff in the different job families and prepare report that guide Organisational Development (OD) unit on the possibility of work load assessment
- Track the performance of staff in the different job families and prepare report that guide Organisational Development (OD) unit on the possibility of work load assessment
- Monitor and evaluate the implementation of Performance recommendations to enhance staff Productivity and Motivate.
- Extract the approved Performance Management recommendations and prepare action points for the respective responsibility centres and submit to the line manager for further administration
- Compile the full schedule for the PM cases for implementation, determine the respective action points and centers. Follow up implementation and provide periodic reports
- Prepare feedback letters for all staff to obtain the individual performance results.
- Provide periodic support to staff in the development and monitoring of the Performance Improvement Plans.
- Coordinate the appraisal of staff on probation who are due for confirmation and prepare a report for Management action.
- Prepare confirmation letters, solicit for the requisite signature and manage their distribution.
- Coordinate the implementation of Reward and Recognition activities to enhance staff Motivation and Retention.
- Participate in the development and review of the Reward and Recognition guidelines
- Coordinate and organize meetings with Reward and Recognition Committee (RRC).
- Train RRC from time-to-time to enhance their skills in handling RR matters
- Provide oversight and Coordination of the RRC nomination process.
- Coordinate the procurement of RRC gifts to facilitate the reward and recognition process.
Qualifications, Skills and Experience:
- The applicants for the Uganda Revenue Authority (URA) Officer Performance Management job opportunities should hold Honors degrees in Human Resource Management, Social Sciences, Organizational Psychology or a related field from a recognized university.
- At least two years of work experience in Human Resources Management, particularly in areas of Performance Management and Reward Management
- Experience in supporting high volume staff appraisal activities across a wide variety of roles and professional sectors.
Desirable
- Post graduate qualification in any of the above fields
- Training in Balance Score Card Framework
- Experience in using electronic HR systems for performance management and staff database
- Knowledge and Experience
- Understanding of the organizational strategy and the Balance Score Card Framework
- Performance Management Guidelines
- Labour Laws especially, the Uganda Employment Act, 2006
- Special Skills & Attributes
- Proficiency at use of Computer MS applications such as Excel, Word, PowerPoint and other data analysis tools.
- Ability to relate well with people of different temperaments
- Ability to communicate effectively and make presentation to senior management, staff and other stakeholders.
- Ability to negotiate with, persuade and influence stake holders while marketing emerging ideas
- Ability to make timely and accurate decision
- Ability to work in a team and influence team’s decision
- Ability to research and keep abreast with current trends in PM best practices
- Ability to develop strong working relationships at all levels
- Good planning and facilitation skills
- Ability to assimilate large amounts of information and pay attention to detail
- Self-Motivated with the ability to work with minimal supervision
- Ability to analyse and use data and management information systems
- Ability to work under pressure, and deploy a flexible approach to changing priorities
How to Apply:
All suitably qualified and interested candidates who wish to join URA should apply online by visiting the website below. Please go to Careers link, Click Here, ‘CAREERS -> EXPERIENTIAL HIRING -> Login (If new, register, else continue)’ to view detailed job description of the roles and responsibilities and other required competencies. All applicants are required to scan and attach copies of the required academic documents only e.g. Transcript, O’ Level, A’ level, Degree certificates. Each attachment should not exceed a limit of 1MB and ONLY Portable Document Format (pdf) are allowed.
Note: The list of shortlisted and successful candidates will be published on the URA website. Academic documents for the successful candidates will be vetted and background checks conducted before they are considered for appointment into the Authority. Any applicants found with forged academic documents will be charged in the courts of law.
Deadline: 5th March 2019 at 11:59pm
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