6 Field Technician Job Placements – Tugende
Job Title: Field Technician (6 Job Placements)
Organisation: Tugende
Duty Station: Kampala, Uganda
Reports to: Branch Leader
About US:
Tugende is a technology enabled asset finance company. We provide an affordable path to ownership of income-generating assets for proven entrepreneurs. Our primary product is a lease to own motorcycle financing package which includes training, life and health insurance, and active support. Tugende currently serves over 10,000 customers in Uganda through 200+ employees across 9 branches. Tugende also has a network of alumni of over 7,000 asset owners.
With a market for motorcycle taxis of over 800,000 drivers in East Africa alone, Tugende is expanding rapidly in our core product. We are also building a platform with our staff, branches, data, systems, and deep knowledge of earners in the informal sector, which will easily enable us to expand into other asset finance and value added services offerings in the near future.
Job Summary: The Field Technician is a thorough professional with a practical mind and attention to detail. The ideal candidate will be able to work autonomously and responsibly by conducting motorcycle procurement, pre-delivery inspections, delivery coordination, installations, testing, repairs and maintenance of all Tugende motorcycles.
Key Duties and Responsibilities:
- Complete the motorcycle procurement process including but not limited to signing off the pre-delivery inspection notes and managing the inventory.
- Accurately conduct pre-delivery inspection on all received motorcycles and ensure all necessary maintenance are reported before delivery.
- Coordinate delivery of motorcycles (including loading, paying the delivery agents, offloading, monitoring and reporting any damages) from the supplier to Tugende warehouse.
- Accurately capture all new motorcycle details into the system, before disbursement.
- Read and interpret equipment manuals and repair orders / instructions to perform required maintenance and service.
- Manage all installations, repairs, maintenance and testing of motorcycles before disbursement.
- Provide technical, maintenance services and customer support during field visits or dispatches of motorcycles.
- Document, share and make recommendations on the status of company assets with relevant members of the operations team based on fieldwork discoveries.
- Produce accurate, timely and detailed service reports to the Branch Coordinator.
- Perform any other technical related duties as may be assigned by the supervisor.
Qualifications, Skills and Experience:
- The ideal candidate for the Tugende Field Technician job must hold a Diploma in Electrical / Mechanical / Automobile Engineering, or Motor Vehicle mechanics, obtained from a certified and recognised institution of learning.
- Should have a valid driving / riding licence most preferably class A.
- One year of work experience as a mechanic or electrician with a reputable organisation or institute.
- Superb technical skills to diagnose and determine the best technical solutions from non-technical descriptions.
- Ability to work under pressure with minimal supervision
- Ability to interpret & understand technical diagrams and manuals
- Ability to work flexible shifts and to adapt to changing work schedules
- Familiarity with mobile tools and applications
- Knowledge of health and safety issues related to motorcycle use, including electrical, mechanical and chemical risks
- Motorcycle riding proficiency with willingness to quickly develop into expert status
- Strong problem-solving skills
Key Competencies:
- Hold values similar to our own: Integrity;- Empathy, Teamwork, Solutions Oriented and Always growing.
- Confidentiality: Able to handle sensitive information professionally and confidentially
- Positive Attitude: main a mindset of “getting things done” and finding satisfaction in developing sustainable long-term solutions at all times.
- Flexible and resilient: Willingness to travel, flexible in schedule and work hours, seek direct feedback and see every challenge as an opportunity to grow.
- Computer literate with ability to use MS Office and Google Suite.
- Good customer service skills to deal sensitively with customers
- Proficiency in 2 or more local languages
- High level of professionalism and integrity
How to Apply:
All suitably qualified and interested candidates are encouraged to apply online at the link below.
Deadline: 8th May 2019
: List of Current Job Vacancies / Opportunities in Uganda