Reservations & Ticketing Supervisor Jobs – Qatar Airways (QA)
Job Title: Reservations & Ticketing Supervisor
Organisation: Qatar Airways (QA)
Duty Station: Entebbe, Uganda
Job Ref: QR21273
About Qatar Airways:
Qatar Airways is the state-owned flag carrier of Qatar and it’s headquartered in the Qatar Airways Tower in Doha. The airline operates a hub-and-spoke network, linking over 150 international destinations across Africa, Central Asia, Europe, Far East, South Asia, Middle East, North America, South America and Oceania from its base at Hamad International Airport, using a fleet of more than 180 aircraft. Qatar Airways Group employs more than 40,000 people, of whom 24,000 work directly for Qatar Airways. The carrier has been a member of the Oneworld alliance since October 2013, the first Gulf carrier to sign with one of the three airline alliances.
Job Summary: The Reservations & Ticketing Supervisor will primarily plan, supervise and support the reservation and ticketing agents in order to achieve optimal customer satisfaction and surpass the annual revenue targets. You will also encourage teamwork, consistency of service and proper coordination.
Key Duties and Responsibilities:
- Supervise and motivate staff and ensure quality of work meets the Airline standard
- Prepare staff roster to ensure proper distribution of manpower on weekly optimum utilization
- Support the staff and customers to resolve difficult issues and problems pertaining to reservations and ticketing, on a daily basis
- Handling customer requirements and cases professionally
- Handle Group and Travel Agency inquiries
- Dealing with all mishandled passengers, NORECs, and DNBs as required each day
- Briefing staff on a day to day basis and keeping them updated with relevant changes in the industry and for QR products and services
Qualifications, Skills and Experience:
- The ideal candidate for the Qatar Airways Reservations & Ticketing Supervisor job should hold a relevant Vocational, Tertiary or Trade qualification
- At least four years of job-related experience within the airline, travel or hospitality sectors.
- At least four years of experience supervising staff is required and you will need to have completed a recognized IATA or Airline Advanced Passenger Tariff and Pricing Course and have a thorough knowledge in Pricing and Fares.
- Ideally, you will have detailed knowledge of a Computer Reservation System (eg. Amadeus) and be fluent in both English and Arabic languages (written and spoken).
How to Apply:
All applicants who wish to join Qatar Airways in the aforementioned capacity are encouraged to apply online by clicking on the link below. You will be required to attach an updated Resume / CV, copy of passport, copy of highest educational certificate and recent full length color photo
Deadline: 30th June 2019
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