Fresher Service Desk Officer Jobs – Pride Microfinance Limited (MDI) (Pride)
Job Title: Service Desk Officer
Organization: Pride Microfinance Limited (MDI) (Pride)
Duty Station: Kampala, Uganda
About US:
Pride Microfinance Limited (MDI) (Pride) is the leading Microfinance Deposit Taking Institution in Uganda with 34 networked branches and eight contact offices countrywide, an equal opportunity employer, regulated by Bank of Uganda under the MDI Act, 2003.
Job Summary: The Service Desk Officer will be reporting directly to the Manager ICT Infrastructure and will be responsible for providing first and second line technical support in analyzing, diagnosing and resolving ICT issues for Pride staff.
Key Duties and Responsibilities:
- Act as a first point of contact for phone calls and emails from Pride staff regarding IT issues and queries
- Receive, log and manage calls from Pride staff via telephone and e-mail
- Troubleshoot IT related problems for systems and infrastructure
- Troubleshoot basic network issues
- Escalate unresolved calls to relevant unit
- Follow up on the status of issues and communicate progress
- Contact approved service centre on issues that cannot be resolved internally
- Provide basic in-house training in applications used by Pride
- Provide training material for trainings
- Provide statistics for weekly call/email issues and prepare report on trends
- Draft documentation to assist Pride staff with information on ICT usage.
Qualifications, Skills and Experience:
- The ideal candidate for the Pride Service Desk Officer job placement should preferably hold a Bachelor’s degree from a reputable institution in Computer Science or in any other relevant field.
- Professional certification i.e. CCNA.
- Should possess 2 principal passes at A’ level
- Possess credits and or a pass in Mathematics and English at O’ level
- Two years of working experience in a busy ICT environment preferably within a banking institution.
- Should have a high degree of integrity, customer awareness, interpersonal, communication and reporting skills.
- The ideal candidate should be self-driven with high levels of integrity, business acumen, efficiency and compliance.
- She /he should also be well versed with use of IT.
- Age Limit: 35 Years
How to Apply:
All suitably qualified and interested candidates are encouraged to apply online by following the procedure;
- Click Here
- Create an Account
- Fill in your personal information and upload your Curriculum Vitae (CV), including all your scanned academic credentials, 3 letters of recommendation from each of the referees and a passport photo.
- Submit online i.e. no hardcopy deliveries will be accepted
Deadline: 10th August 2019
: List of Current Job Vacancies / Opportunities in Uganda