2 Customer Service Jobs – Service Centre Advisors – MTN-Uganda
Job Title: Service Centre Advisor (2 Job Vacancies)
Organisation: MTN-Uganda
Duty Station: Kampala, Uganda
Reports to: Service Centre Manager
About US:
MTN-Uganda is the leading telecommunications Company in Uganda, providing payphone, fixed lines, fax/data, internet and mobile services.
Job Summary: The Service Centre Advisor – (Contract role) will provide support in the delivery of excellent customer service in the assigned Service Centre / branch / store.
Key Duties and Responsibilities:
- Drive excellent customer service in the Service Centre
- Assist the Service Centre Manger in the overall management of the Service Centre through dual control implementation & daily operations
- Handle customer problems, queries, complaints and requests
- Educate customers on products and services
- Escalate customer issues for speedy resolution
- Support company-wide business initiatives at the branch
- Ensure Service Centre standards are always maintained according to the blue print
- Supervise third party teams
- Support the SC Manager in all operational activities in the store
- Assist the SC Manger in leading daily debriefing sessions
- Embed CLF behaviors in all Third-Party teams and in self
- Deliver high service standards per agreed standards / targets
- Escalate all operational issues that come up in the Service Centre
Qualifications, Skills and Experience:
- The ideal candidate for the MTN Uganda Service Centre Advisor job placement should hold a Bachelor’s degree in Business Administration, Social Sciences or any other relevant field.
- At least three years’ experience in a service environment
- Good knowledge of sales and retail Industry trends, best practice retail and service principles.
- Sales and Customer Service.
- Customer Care Principles & Techniques
- Computer Skills
- Stress Management
- Problem Solving, Flexibility
- Communication Skills
- Coordinating Techniques
- Interpersonal skills
- Analytical thinking
- Presentation skills
Trainings & Knowledge:
- Customer Experience
- Sales acumen
- Service delivery
- Data Savvy
- Knowledge in MTN products and Services
- Project Management
- Learning Agility
- Readiness to work with little supervision
- Customer focused
- Team Player
- Follow through skills
- Customer centricity / Accommodative
- Excellent Communication skills
- Strong interpersonal skills
NB: Please note that presentation of false academic documents and certification will lead to criminal prosecution.
How to Apply:
All suitably qualified and interested candidates should email their Job Applications with detailed CVs, certified copies of academic certificates (originals are to be presented at the interview) to ugrecruitment.UG@mtn.com. Please use this format in the Subject Line i.e. Service Centre Advisor – Surname First Name-current Dept.
Deadline: 28th August 2019