SAP HCM Support Analyst Job Careers – Umeme
Job Title: SAP HCM Support Analyst
Organization: Umeme
Duty Station: Kampala, Uganda
Reports to: Software Services Manager
About US:
Umeme Limited is the largest energy distributor in Uganda, distributing 97 percent of all electricity used in the country. The shares of the stock of the company are listed on the Uganda Securities Exchange and are cross listed on the Nairobi Stock Exchange.
Job Summary: The SAP HCM Support Analyst will be responsible for: Providing maintenance & support services to business process owners on the SAP HCM module especially payroll. The incumbent will continually review and improve business processes through the implementation of system enhancements to the SAP HCM environment. The job fulfils an integral role in the implementations of new functionality and applications.
Job Purpose: Ensure that SAP HCM environment is maintained and supported in accordance with SAP best practices and that any enhancements are fit-for-purpose.
Key Duties and Responsibilities:
- Develop, design and deliver the processes required to support the HCM Function
- Ensure that appropriate service levels and quality standards are maintained
- Ensure compliance with IT governance standards and procedures
- Analyze and apply required configuration changes or development to fulfil change requests.
- Develop and review business cases, functional specifications, blueprints, and all other associated documentation
- Establish and maintain regular meetings with different user group representatives (management) to proactively encourage process and system improvement in line with the strategic objectives of the Umeme
- Facilitate workshop sessions to determine requirements and possible changes to business processes
- Review and update business requirements documents and technical specifications documents on a periodic basis
- Maintain process designs (in Visio or any required modelling tool), technical specifications, Training manuals and test packs to ensure all changes are reflected in the relevant documentation.
- Ensure accurate maintenance of all technical documentation
- Store all application and related documentation in a centralized repository for future knowledge transfer purposes
- Receive a call logged via Help desk for 2nd line support
- Prioritize response in terms of the levels of severity
- Attend to the user via phone or alternatively in person if required to resolver the problem
- Close the call if the problem is solved and update the call logging applications accordingly
- Escalate any unsolved problems to line manager
Qualifications, Skills and Experience:
- The ideal applicant for the Umeme SAP HCM Support Analyst job must hold a Bachelor’s degree from a recognized university
- SAP Certification in HCM
- Business/ System Analysis Certification
- A minimum of five (5) years’ experience of working as an SAP support Analyst in SAP HCM especially payroll
- Extensive experience in working within business solution teams performing IT application development and maintenance functions (planning, design, development, testing and implementation)
- Practical experience implementing new and supporting business-specific IT Solutions
- Strong analytical skills
- High level of technical competency
- Good communication and interpersonal skills and ability to work with others
- Negotiation skills
- Ability to effectively facilitate workshops with business users/application vendors/ etc. in order to jointly design a process or application solution.
- Time management
- Honesty and integrity
- Attention to detail
- Persistence, and ability to follow through and bring tasks to completion
How to Apply:
All suitably qualified candidates are encouraged to apply online at the link below.
Deadline: 13th March 2020