Several Entry Level Customer Relations Representative Jobs – Medequip (U) Limited
Job Title: Customer Relations Representative
Organisation: Medequip (U) Limited
Duty Station: Kampala, Uganda
Reports to: Customer Relations Officer & Chief Executive Officer
About US:
Medequip (U) Limited is one of the leading distributors of medical equipment, supplies and consumables in Uganda, especially imaging and radiology, critical care, surgical, and medical furniture.
Job Summary: The position of the Customer Relations Representative is very crucial in the company. It is a position, which requires high-level commitment, competency, integrity and trustworthiness.
Key Duties and Responsibilities:
- Manage large amounts of incoming calls
- Generate sales leads through social media platforms
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Compile reports on overall customer satisfaction
- Managing social media platforms (Whatsapp, Facebook, LinkedIn, tweeter)
- Responding to customers’ queries online
- Maintain documentation of customer contact and account updates
- Create and maintain a list/ database of prospect clients
- Provide guidance and assistance to the company and staff in all aspects in Customer Service
- Improve customer service experience, create engaged customers and facilitate organic growth
- Open and maintain customer accounts by recording account information
- Set a clear mission and deploy strategies focused towards that mission
- Deliver quality information and services face to face, telephone and email to both internal and external customers
- Proactively assist in completion of data entry as directed/requested based on current procedures and deadlines
- Maintain and update information/data on the knowledge base
- Provide support and accurate and timely responses to requests for information both written and verbal
- Monitor procedures to improve performance in administrative and workflow processes in conjunction with the customer service team and system requirements
- Resolve product or service problems by clarifying the customers complaint, determining cause of the problem; selecting and explaining the best solution to solve problems, expediting correction adjustment, following up on the resolution
- Maintain financial accounts by processing customer adjustments
- Recommend potential products or services to management by collecting customer information and analyzing customer needs
- Contribute team effort by accomplishing related results as needed
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in Business studies or any other related discipline
- One year of experience in customer relations related work
- Must be computer literate especially word, Excel and Quick books
- Able to work well under pressure and in a busy environment,
- Able to prepare reports
- Should possess excellent presentation skills.
- Must have a proactive mind
- Must have good analytical, communication and report writing skills
- Must be flexible, quick to adapt and self-motivated
How to Apply:
All suitably qualified candidates are encouraged to send their applications, resume and academic transcripts as one document to humanresource@medequipltd.com and copy juliet@medequipltd.com, albear.rizkalla@medequipltd.com
Deadline: 13th March 2020
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