Head of Operations Employment Opportunity – Q-Sourcing Limited
Organization: Q-Sourcing Limited
Duty Station: Kampala, Uganda
Ref: QSSU-COP-HOP-HEAD OF OPERATIONS
About US:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of one our clients we are looking for a competent, skilled, and experienced person to Head organizational Operations in Kampala Uganda
Job Summary: The Head of Operations is responsible for managing all aspects of the COP Network in Uganda. This includes power availability, maintenance, refurbishment of all COP site-based infrastructure (towers, generators, and other components). This role is also responsible for technical standards, quality assurance, tower maintenance and structural integrity. Obtaining and verifying all site-based information, principally around energy consumption.
Key Duties and Responsibilities:
- Develop, communicate and Manage the Operations strategy and follow through to execution key deliverables e.g. reducing OPEX, increasing power availability
- Effectively manage the Operations team to develop the appropriate customer solutions
- Manage relationships with our contractors to ensure they are meeting our demands
- To develop and manage client relationships as a point of knowledge in order to maximize American Tower opportunities with its current and potential customers
- Work very closely with Sales Director to develop solutions to customer needs.
- Establish team goals and develop tracking metrics to ensure that expectations for the team are met monthly and quarterly
- Put in place Site access control and ensure this is adhered to by the team and our customers and contractors
- Fully understand how power availability impacts our customers and continuously look for ways to improve the customer experience
- Have a strong understanding of generators and power equipment in order to provide the right solutions to the customer
- Management of HSE team to ensure compliance requirements are implemented and adhered to by staff, customers, and our contractors
- Manage the structures team to ensure that there is structural tower integrity in all COP Uganda sites as per policy.
- Proactively identify and resolve personnel issues in conjunction with Human Resources
- Recruit, develop and retain staff, partnering with Sr. Management and Human Resources. This includes on-boarding and orientation for new hires.
- Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner.
- Create strong collaborative team environment.
Supervisory responsibilities:
- Supervise and manage the performance of direct reports as well as strategic partners.
- Proactively identify and resolve personnel issues in conjunction with Human Resources for the executive team.
- Recruit, develop and retain staff, partnering with Senior Management and Human Resources.
- Provide disciplined performance management for team.
- Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner.
- Create strong collaborative team environment.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in Engineering
- Experience in Management of Operations and Maintenance responsibility within a Tower Co. and mobile operator.
- 15+ years Wireless Industry Experience
- 10+ years Senior Management Experience
- Very strong technical competence relevant for the role
- Ability to solve problems in a dynamic work environment
- High drive for results
- Strong communication skills
- Very strong follow through
- Ability to work in a high-pressure environment
- Ability to identify likely problems and developing solutions in time
- Excellent strategic management
- Strong interpersonal skills
- Good relationship building skills
- Have sound judgment and ability to make decisions
- Ability to manage People and performance
- Good coaching and mentoring skills
Environment:
- 50% of work will be performed in climate-controlled internal office environment working under normal office conditions. 50% travel will be required in support of the position’s responsibilities.
- While performing the duties of this job, the employee is regularly required to sit; stand; walk; use hands and finger to feel and handle; reach with arms and hands; talk and hear. While performing the duties of this job, the employee frequently is required to stoop, kneel, and crouch; lift weight or exert a force up to a maximum of 25 pounds.
Additional:
- We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with the Company’s business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.
- The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
- The incumbent must be flexible as there may be workweeks that require more than 40 hours to ensure the positions expectations and responsibilities are met.
How to Apply:
All candidates who meet the criteria outlined as above are encouraged apply under the job vacancy “QSSU-COP-HOP-HEAD OF OPERATIONS”
NB: Only shortlisted applicants will be contacted. Q-Sourcing Servtec is an equal opportunity employer. Any solicitation will lead to disqualification
Deadline: Friday, 1st May 2020 by 5:00pm