Manager, Alternative Delivery Channels Employment Opportunity – Opportunity Bank
Job Title: Manager, Alternative Delivery Channels
Organization: Opportunity Bank
Duty Station: Kampala, Uganda
Reports to: Head of Operations
About US:
Opportunity Bank is a Commercial Bank licensed and supervised by Bank of Uganda. We are the Bank of choice for all who aspire to a life of dignity and purpose. We offer innovative technology-led financial solutions and training to transform lives and Communities. We do this with care, respect and in a sustainable way.
Job Summary: The Manager- Alternative Delivery Channels will provide general oversight over transactions monitoring as well as day to-day reconciliations of all channel and Backoffice related accounts, monitor and manage all float Accounts while ensuring efficiency, ensuring acceptable levels of uptime is achieved for all channel related systems. Managing Bank to stakeholder relationship for all direct third parties related to the channels function.
Key Duties and Responsibilities:
Management of Alternative Delivery Channels
- Establish and monitor servicing relationships with internal and external parties, including back- and front-office staff, and service providers.
- Coordinate with the units developing and integrating alternative delivery channels for Bank products and services in a way of testing and making sure that all the required Backoffice modalities like transaction reporting and descriptions are accurate.
- Ensure that all transactions are posted accurately as well as accounts reconciled in a timely manner as per the requirements stipulated in the Bank reconciliation processes and policy.
- Support the Branch in all activities relating to channels to ensure that business workflows are in place.
- Lead the analysis of existing reconciliation processes in order to assess the strength of the controls and identify areas for improvement.
- Providing support and assistance to individual team members. Assist in training, staff development, performance reviews and disciplinary actions.
- Work with business to advise on ways to generate transaction revenue and reduction of costs through improved customer experience.
- Approval of different transactions, reversals and settlements within approved limit in the core Banking Systems.
- Perform other relevant responsibilities that may be assigned from time to time.
Unit planning and Management
- Plan, develop and oversee the implementation of annual work plans and operational activities, systems and procedures in line with Bank of Uganda Regulations, bank policies and customer expectations.
- Preparing budgets and cost management and control
Operational Efficiency and income growth:
- Develop unique and value adding strategies and that lead to achievement of set income targets, in the most efficient way using delivery channels in line with the Banks strategic initiatives/plan as well as reviewing, monitoring and communicating performance to the stake holders.
- Suggesting/advising on array of new services and implementation ensuring that these fit within the Bank’s mission.
- Develop strategies that allow the Bank to operate at its desired operational efficiency using available delivery channels.
Risk Management and Compliance:
- Identify risk factors and establish frameworks to mitigate risk in the unit making sure there is a faster mechanism in place to enable quick and early detection and escalation of issues when they arise.
- Ensure compliance with Operations policies and procedures, BOU regulations, budget parameters, and procedures and the risk management framework operational within the Bank.
- Responsible for audit, risk and BOU findings /reports, and helping resolve issues raised as well as ensuring no repeat findings.
Occasional Duties
- Present Weekly reconciliations reports/schedule/status to the Head of Operations/Finance
- Attend weekly unit/ departmental meetings.
- Performance appraisals using the balanced score cards.
Qualifications, Skills and Experience:
- The applicant must hold a Bachelor’s degree in commerce, Statistics, business administration or related fields.
- Five years of experience in the Banking field. At least 2 years of which are in managerial/Supervisory.
- Very good computer skills including proficiency in Word, Excel, Access, and PowerPoint;
- Excellent writing skills, and ability to explain technical accounting issues to subordinates and colleagues;
- Good team player and excellent interpersonal and communication skills;
- Demonstrated competences for accuracy, attention to detail, integrity and update knowledge of reconciliation guidelines and automatic reconciliation tools.
- Knowledge of the Ugandan banking regulations and statutory requirements.
- Analytical, numerical and mathematical skills involve reading and interpreting financial reports, third party statements, core banking General ledger statements and business management skills to a high level.
- Strategic management
- Planning and organization
- Analytical skills
- Know how Transactions report and behaviors.
- Basic IT knowledge
- Advanced people management skills
Competencies: Self-starter, highly motivated, passionate, results driven, able to work autonomously as well as part of a group, resilient, hardworking and with team building skills.
Opportunity Bank is an equal opportunity employer. All qualified candidates are encouraged to apply, regardless of disability, gender, marital status, religion and ethnicity.
How to Apply:
All suitably qualified and interested candidates should send their signed application letters together with their curriculum vitae to hr@opportunitybank.co.ug
Deadline: Monday 12th October 2020
NB: Kindly note only applicants who meet the minimum requirements will be contacted. All positions will be filled in accordance with our Employment Equity plan. We also encourage people with disabilities to apply.