Fresher Customer Service Jobs – Customer Experience Agent- Multicarrier – Maersk Line
Job Title: Customer Experience Agent- Multicarrier (Fresher Customer Service Jobs)
Organisation: Maersk Line
Duty Station: Kampala, Uganda
About US:
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customer’s supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world.
Job Summary: Maersk is looking to hire a conscientious Customer Experience Agent – Multicarrier to ensure that all import/export requirements are maintained as well as reporting daily movements, service failure issues and other challenges to CX Team Lead.
We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers.
Key Duties and Responsibilities:
- Ensure that customers are daily updated on the status of their cargo.
- Daily TrakIT Updates to ensure we have a record of the shipment status.
- Keep close track of client shipments and ensure you perform in accordance with the signed contracts and SOPs. Communicate non-conformance of service and data quality.
- Regular receipt of manifests and ensure that documentation and railing / trucking of containers is done in time.
- Receipt of Shipping instructions coordinate booking with documentation.
- Ensure operational efficiencies are brought to the attention of the delivery Manager and incorporated.
- Ensure that customer service is of the highest standard.
Qualifications, Skills and Experience:
- The Maersk Customer Experience Agent should have two years of industry experience.
- International Shipping, transportation Planning, Logistics management, Customer Service, Communication, Sales and Leadership skills.
- Can timely communicate internally and externally to relevant stakeholders.
How to Apply:
All candidates should send their applications online at the link below.
Deadline: 8th March 2021
Missed This Job? or Interested in more?. See List of Current Job Vacancies / Opportunities in Uganda