Channels Officer Job Opportunities – Ecobank Uganda Limited
Organisation: Ecobank Uganda Limited
Duty Station: Kampala, Uganda
Reports to: Channels Manager
About US:
Ecobank Uganda Limited is the leading commercial bank offering wholesale, retail, transaction banking services and products to individuals, governments, financial institutions, multinationals, international organizations, medium and small enterprises.
Job Summary: To position Ecobank as the preferred bank of choice for banking on digital channels in country. It is responsible for supporting digital innovation and providing comprehensive banking services and a unified customer experience to all consumer banking customers on digital channels including Mobile channel, Internet banking, ATMs and POSs.
Key Duties and Responsibilities:
Business and Financial performance
- Support the digital channels function in strategic thought and initiatives for growth, identification and analysis of business growth.
- Support the positioning of Ecobank’s digital channels as top-tier brand amongst comparator brands.
- Support the management of the process around market sizing, competitive analysis and scenario planning for the business.
- Drive a sustainable franchise capable of delivering consistent double-digit revenue and customer acquisition growth.
- Support market share growth via product sales.
- Support the management of digital channels sales / revenue and profitability momentum.
Customer Excellence
- Drive customer service excellence, unified customer experience and ensure competitive solutions and products are consistently delivered on all digital channels.
- Sustain a customer-centric business culture, leveraging on technology.
- Ensure high customer satisfaction as measured and monitored through Customer feedback surveys.
- Build best in class customer service.
Process, control and operational performance
- Promote high ethical and integrity standards, and establish a culture within the bank that establishes and demonstrates to all personnel the importance of controls
- Ensure there is a strong internal control system in place to minimize operational losses and monitor its adequacy and effectiveness
Strategic initiatives
- Support the strategic initiatives that will create business growth, position digital channels as the foremost digital channels business.
- Support cost management initiative within digital channels business.
Qualifications, Skills and Experience:
- The idea applicant must hold Bachelor’s degree preferably in eCommerce, Sciences or related field of study.
- At least three years work experience in a banking / EBusiness / telecoms industry.
- Sound business and people development performance record.
- Strategic understanding of the digital channels business and good management skills.
- Ability to establish direction, drive execution and own results.
- Good knowledge of technology systems and applications.
- Strong interpersonal, influencing and communication skills
How to Apply:
All suitably qualified and interested Candidates should submit their application and updated CV to: hrrecruitment@ecobank.com.
Deadline: 13th August 2021
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