Customer Service Jobs – Branch Manager – Housing Finance Bank
Organisation: Housing Finance Bank
Duty Station: Kampala, Uganda
Reports to: Senior Manager, Branch Performance and Customer Experience
Grade: Manager Direct
About US:
Housing Finance Bank is a Commercial Bank and the leading provider of housing finance solutions with a vision to be the preferred consumer and business bank with a focus on housing finance.
Job Summary: The Branch Manager will Develop strategies to grow the Branch‘s liability base and asset portfolios in line with the Bank’s strategy. The Branch Manager will primarily drive and deliver exceptional business performance, through the provision of efficient business management, effective leadership, team development and achievement of operational r excellence in the Branch.
Key Duties and Responsibilities:
- Set performance targets and take accountability for the overall achievement of the Branch’s objectives in terms of: Employee Satisfaction, Customer experience, Sales growth and income contribution, Cost performance, Risk and Rigour management
- Maintain a healthy balance sheet in the branch, ensuring the assets on the books of the branch are performing to expected standards, that low quality assets are kept to a minimum and that the earnings contribution of the branch is within acceptable levels.
- Implement the branch operations to aid the profitability of the business unit, business growth and manage risk management in line with departmental guidelines
- Monitor the achievement of customer service rating in accordance with the bank set standard
- Asses the market environment and provide clear direction to the branch based on market analysis of local area consumer trends and competitor offerings
- Implement branch internal controls and procedures in line with the bank policy.
- Plan and coordinate the budgeting processes and monitor monthly performance and initiate corrective action.
- Review, coordinate, monitor and authorize all the processes of opening, reactivation, adjustment, transfer and closure of all accounts in line with bank policies/procedures, KYC guidelines, CRB and money laundering guidelines.
- Conduct field visits and carry out the verification of loans to improve branch portfolio quality.
- Prepare branch performance reports and present them to all stake holders for review in accordance to set standards.
- Build and develop a high performing team through embedding performance development and coaching.
- Any other duties as may be assigned from time to time.
Qualifications, Skills and Experience:
- The ideal candidate must be a holder of an honors Bachelor’s degree in Business Management or related field preferably in Accounting, Finance, and Commerce, Marketing, Statistics from a recognized university
- Post-graduate qualifications / Professional Course in relevant discipline would be an added advantage.
- At least five years progressive experience in Banking
- Excellent relationship management skills and business closure techniques
- High level of analytics and Business Intelligence to conduct an analysis on the market trends
- Business Behaviours
- Excellent leadership, interpersonal, team and communication skills (written and verbal)
- Strong organizational skills with an ability to manage competing client demands
- A result driven ‘team player’, personality with a willingness and ability to work in a dynamic working environment
- Excellent skills in managing multiple task requiring strong attention to detail.
- Must have Collaboration Skills to build relationships and manage conflicts.
- Should be passionately committed to management of risk and delivering quality service
- Customer focus.
- Have excellent coordination and organizational skills
- Ability to exercise the highest level of integrity and confidentiality
How to Apply:
All candidates who wish to join the Banking sector are invited to send their applications including an updated CV, certified copies of all academic transcripts, certificates and testimonials, daytime telephone contact, and email address of both applicant, and three competent referees addressed to:
The Head Human Resources, Housing Finance Bank, Investment House, Plot 4 Wampewo Avenue, Kololo, Kampala. Uganda.
NB: Only successful candidates will be contacted. All applicants who will not have heard from us within five weeks of closing date should consider their application unsuccessful.
Deadline: 23rd December 2019
: List of Current Job Vacancies / Opportunities in Uganda