E-Commerce Operations Manager Job Placement – Q-Sourcing Servtec
Job Title: E-Commerce Operations Manager
Organisation: Q-Sourcing Servtec
Duty Station: Kampala, Uganda
About US:
Q-Sourcing Limited trading as Q-Sourcing Servtec is a manpower management solutions firm operating in the East African Region in the countries of Uganda, Kenya, Tanzania, Rwanda, and South Sudan. On behalf of our client, we are looking for a competent, skilled, and experienced E-Commerce Operations Manager to work in Kampala.
Job Summary: The E-Commerce Operations Manager is responsible for all finance and operations related tasks within the E-Commerce team.
Key Duties and Responsibilities:
Finance:
- Create all tools/reporting necessary to provide management with financial KPIs and analysis to follow the progress of the business
- Extract business insights from financial data and be an active source of proposals and actions to improve the financials of the business.
- Manage all interaction and communication with the finance department to ensure: o Accurate booking of all the expenses relating to the E-Commerce activity o Accurate booking of all the compensation/notes issued from merchandizing activities o Accurate financial reconciliation between the company and its partners and for its own platform o Compliance with the validated budget
- Lead the construction of the budget for existing activities and the business cases for new E-commerce projects
Operation:
- Recruit all positions as per the validated organizational chart to ensure a strong E-commerce structure
- Guarantee accuracy and efficiency of the operations process in order to ensure a best-in-class customer experience (KPIs: Out of Stock, fulfillment errors, order picking and scanning times)
- Manage the operational teams in all stores where E-commerce is active whether through its partnership or through its own platform
- Ensure the smooth cooperation of the internal operations with the Last Mile partners to guarantee on- time delivery
- Identify best practices in operations and ensure recurring training of the members of the operations team in order to improve its quality and build in-house experience.
- Improve the efficiency of the operational process from order reception till hand-over to the 3rd party delivery in order to minimize cost of operations
- Digitalize operational processes wherever possible in order to ensure that data are gathered and leveraged at every step of the operations in order to support continuous improvement.
Marketing:
- Design a strong marketing strategy to grow the E-commerce footprint of the company in the country through all available channels (partnerships or company platform) with a goal to reach 1000+ orders within the first six months
- Manage the marketing budget to reach the set targets within the limits of the allocated budgets
- Create the relevant promotional campaigns to keep high customer engagement, attract new customers and increase the conversion rate of the traffic on-site
Merchandizing:
- Identify the relevant assortment for online customers
- Manage the content team to create new SKUs and ensure high quality content Technology:
- Coordinate permanently with our corporate team to ensure the continuous improvement of our product
- Set processes of escalation to get bugs corrected in a timely manner.
Qualifications, Skills and Experience:
- The ideal candidate must hold a Bachelor’s degree in Business/Finance/Mathematics
- At least five years of experience in a managerial role within Finance, Operations or Management Consulting
- Field Experience: At least 2 years in Retail Business within an E-Commerce Setting.
- Excellent Analytical skills
- Demonstrates high precision and rigor
- Excellent Communication skills
- Proficient computer skills -advanced excel and data manipulation skills-Microsoft Office skills – VBA skills is a plus
- Proven ability to automate processes and create efficiencies.
- Ability to set goals and meet deadlines in a fast-paced working environment
- Excellent interpersonal skills, driving results in cross-functional team setting
- Target focused (setting, tracking progress & department support as needed).
- Preferred Languages: English and Swahili
How to Apply:
All candidates who meet the criteria outlined as above are encouraged apply online at the link below.
Note:
- Only shortlisted applicants will be contacted.
- Q-sourcing servtec is an equal opportunity employer. any solicitation will lead to disqualification.
Deadline: 9th August 2021 by 5:00pm
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