Fresher UN Business Support Assistant (IT Operations) Job Vacancies – United Nations World Food Programme (WFP)
Job Title: Business Support Assistant (IT Operations)
Organization: United Nations World Food Programme (WFP)
Duty Station: Kampala, Uganda
Grade: SC8
About US:
The UN World Food Programme (WFP) is the United Nations frontline agency against world hunger. It is the largest and longest serving humanitarian agency in Uganda. Currently WFP focuses on three priority areas: Saving lives in Emergencies; Building Resilience through Predictable Safety Nets; Improving Nutrition & Mother-and Child Health; and Supporting Small Holder Farmers to Access Markets. WFP has operations in various parts of the Country.
Job Summary: The Business Support Assistant (IT Operations) will keenly track IT equipment and manage the inventory. Because inventory tracking is not yet fully decentralized, the incumbent has to make a considerable effort to reconcile IT assets sent to the field by following up on the issued equipment handover notes with the final recipients.
Key Duties and Responsibilities:
- Maintain inventory of material and database of information for all ICT related equipment, such as, computer related equipment, communications equipment, training material, etc;
- Act as the IT focal point for IT support at Strategic fleet and the warehouse at Nalukolongo.
- Act as the back-up focal point for the logging of ICT related trouble tickets (TT), escalate the TTs to appropriate IT personnel, follow up to ensure successful resolution of tickets, update the TT database accordingly.
- Receive ICT equipment and service invoices, ensure that the data is captured in the appropriate database to facilitate prompt payment.
- Assist in the deployment/dissemination of standard material, such as, computer hardware and/or software, applications, programs, directories, telephony, database content, training material, etc;
- Assist in the maintenance of systems and equipment by carrying out routine tasks, such as backing up data, running systems diagnostics, patch management, system optimization, removing viruses and bad data;
- Administer user access to systems and databases, monitor system and application usage, respond to unusual activity or suspected system abuse;
- Monitor network and server infrastructure ensure that system failures are pro-actively resolved by logging and escalating system failure notifications;
- Assist in the resolution of IT equipment, telecommunications and power problems by responding to queries, identifying and troubleshooting issues and where necessary forwarding unresolved issues to the appropriate person;
- Assist in training and support of users of technology and systems
- Keep IT stores (in CO and Nalukolongo) in a clean and organized state, ensure that stored IT equipment is easily found using a database catalogue.
- Ensure that old or obsolete equipment is disposed of appropriately by identifying obsolete equipment, preparation of the equipment for disposal and completion of the relevant documentation to facilitate the disposal
- Perform other related duties as assigned.
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations UN World Food Programme (WFP) Business Support Assistant (IT Operations) job placement should hold a University degree in IT, Computer Science or related functional area.
- IT certifications like CCNA, MSCE, COMPTIA + and other similar certifications are an added advantage
- A minimum of two years providing ICT support to end-users
- Previous experience in inventory management and database administration is an advantage
- Fluency in both oral and written communication in English.
- Academic or professional experience in computer science.
NB: Female applicants and qualified applicants from developing countries are especially encouraged to apply
How to Apply:
All candidates who desire to join the United Nations World Food Programme are encouraged to submit their applications online at the link below.
Deadline: 11th April 2019
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