Fresher UN Jobs – Programme Policy Officer (Community Feedback Mechanism) – United Nations World Food Programme (WFP)
Job Title: Programme Policy Officer (Community Feedback Mechanism) Fresher UN Jobs
Organisation: United Nations World Food Programme (WFP)
Duty Station: Kampala, Uganda
About US:
United Nations World Food Programme (WFP) is the world’s largest humanitarian agency, fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need. In emergencies, WFP gets food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their lives. On average, WFP reaches more than 80 million people with food assistance in 80 countries each year. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to food and contribute to lasting solutions, especially in many of the world’s most remote and fragile areas.
Job Summary: The Community Feedback Mechanism (CFM) Consultant will be responsible in close collaboration with M&E officers, WFP communication teams, and WFP colleagues from different regions to analyze the existing WFP CFM and based on findings, advise on the set up of up to date and relevant channels and systems for active, prompt and efficient engagement of WFP persons of concern across the various WFP programmes and strategic Units, with key emphasis on providing inclusive reporting and complaints mechanisms especially for women beneficiaries.
Key Duties and Responsibilities:
- Perform an analysis of the WFP Helpline and other feedback reports, requests, email, SOPs etc., submitted by the Community Feedback Mechanism (CFM) Team.
- Conduct interviews and Focus group discussions with WFP digital cash beneficiaries in Nakivale with an emphasis on women to determine and document constraints that women face in accessing available feedback and response mechanisms. • Contribute to the body of knowledge and evidence on what key aspects of the intervention are working and which are not working and suggest aspects of improvement.
- Document and present findings from interactive sessions with women on the constraints that they face in accessing available feedback and response mechanisms.
- Recommend functional and practical CFM solutions and processes based on key stakeholder responses and interactions.
- Develop an inclusive feedback referral process for the various WFP CBT mechanisms based on feedback from Nakivale digital cash female beneficiaries. This will include but not be limited to the development of SOPs for feedback referral systems and process, training plan for FSP CFM operators and designing standard CFM scripts, and others based on FGDs and existing CFM analysis.
- Provide technical support with respect to any communication with targeted beneficiaries, e.g. SMS drafting, FAQs, briefings, animated videos, posters, signages and any means by which the WFP hotline is disclosed, in close coordination with the WFP Communications Unit, contracted Communication partner, and GFA cooperating and implementing partners
- Prepare and roll out communication strategies to encourage refugee use of digital products, spotlighting any concerns and fears that may hinder them from embracing digitization
- Support the WFP country office, FSPs and sensitizing Partners in Nakivale in planning and incorporating risk management and mitigation activities in their training and communication materials, including risks around abuse of power in cash and digital programmes.
- Review complaints and redress systems in selected partner programmes and design a pilot helpline for them.
- Technical support to the Ministry of Gender and the Office of the Prime Minister to develop national guidelines for complains and redress for social protection programmes.
- Work closely with the helpline manager to analyze and consolidate findings and follow-up for action on issues arising of the feedback and the helpline.
- Close collaboration with M&E Officer and the Learning Knowledge Management and Documentation officer to contribute to the body of knowledge evidence and thus production of knowledge/learning products as highlighted in the project technical approach.
Qualifications, Skills and Experience:
- The ideal candidate for the United Nations World Food Programme (WFP) Programme Policy Officer (Community Feedback Mechanism) job placement must hold an advanced university degree in adult and continuing education, community psychology, social sciences or related discipline.
- Excellent skills in qualitative data collection and participatory monitoring
- Experience in designing community feedback systems
- Excellent skills in qualitative data collection and participatory monitoring
- Experience working in cross functional and cross organizational reporting structures.
- Ability to conduct research i.e. collect, basically analyze and document qualitative and or quantitative reports independently.
- Skills and experience in qualitative data collection such as participatory rural appraisal methodologies, outcome mapping and conducting focused group discussions.
- Skills in networking and collaboration and related collaboration, learning and adaptation (CLA) training is an added advantage.
- Experience conducting key informant interviews and community engagement with a wide variety of stakeholders.
- Good writing and organizational skills.
- Experience working in cross functional and cross organizational reporting structures.
- Excellent team-working and communication skills.
- Ability to conduct research i.e. collect, basically analyze and document qualitative and or quantitative reports independently
- Presentation, facilitation skills and community engagement skills including principles of adult learning.
- Skills and training in qualitative data collection practices such as the participatory rural appraisal (PRA) methodologies would be an added advantage.
Competencies:
- Supply Chain Management and Optimization: Displays aptitude at monitoring and reporting on supply chain operations to enable teams to efficiently assess the performance and sustainability of current networks.
- Planning, Project & Resource Mgmt: Supports the planning, forecasting & resource management efforts of own team by collecting data from diverse sources.
- Information Management & Reporting: Collates accurate and timely information and data to enable informed decision making on reporting within individual unit and consequently the greater humanitarian community.
- Market Analysis, Contracting and Operational Execution: Ability to collect and collate necessary information to enable WFP to make informed operational decisions.
- Warehouse and Inventory Management: Demonstrates ability to carry out day to day activities around warehouse and inventory management in a manner that complies with WFP’s operational warehouse procedures.
- Technical Assistance and Coordination: Demonstrates awareness of the importance of technical assistance and coordination with key stakeholders and an ability to carry out logistics activities, respecting individual mandates and programme priorities.
How to Apply:
All candidates who wish to join the United Nations World Food Programme (WFP) should apply online at the link below.
Deadline: 9th September 2021