MTN Uganda

Simply send money from your Mobile Money account to another Mobile Money account, or send money from your Mobile Money account to a Non-Mobile Money registered number (on MTN or another network), using a secret code which the receiver will present to a Mobile Money Agent who will cash them.

Dial *165#
Select Send Money
Choose to send Money to a Mobile User (someone with a mobile phone) OR a Non-Mobile user (someone without a mobile phone)

If Sending to a Mobile User:

Step 4: Enter Recipient’s Phone Number

Step 5: Enter Amount

Step 6: Enter Reason for sending

Step 7: Confirm Enter PIN Code

Step 8: You will receive a confirmation message

If Sending to a Non-Mobile User:

Step 4: Enter Amount

Step 5: Enter Reason for sending

Step 6: Create a four digit (4) secret code.

Step 7: You will receive a confirmation message

Step 8: Send the secret code generated

Load airtime on your phone or send airtime to another number direct from your Mobile Money account balance.

How to

Step 1: Dial *165#

Step 2: Select Buy Airtime

Step 3: Enter Amount in UShs

Step 4: Enter Mobile number

Step 5: To Confirm Enter MM PIN Code

Step 6: You will receive a confirmation message

Cost

Buying Airtime Using Mobile Money is FREE of charge.

Goods and services

Paying for goods and services is easy, safe and convenient with MTN Mobile Money. Pay for any of the following services; Utilities, Pay TV, School Fees, Fees and Taxes, Lotto and many others.

Dial *165*4# to get started.

We have updated the MTN Mobile Money bill payment rates starting April 20th 2018.

Send and receive money in Uganda and abroad.

Save and borrow money using MoKash
Deposit and withdraw from your bank account.
Withdraw from ATMs.
Pay for MTN Services.
MTN bills, airtime, voice and data bundles.
Pay for goods and services.
Pay for utilities like water and UMEME.
Donate to cultural institutions and to churches.

Pay KCCA fees using MTN Mobile Money

Kampala Capital City Authority (KCCA) is the governing body of the capital city and administers the city on behalf of the central government.

The authority is responsible for the assessment, collection and accountability of revenues collected from revenue sources such as trading license, fees, ground rent, property tax, penalties/fines, rentals, hotel tax and other fees collected from various City operators.

MTN customers can pay their KCCA licenses, fees and taxes using MTN Mobile Money. All you have to do is dial *165#, select ‘Fees and Taxes’ and then choose KCCA.

Thereafter, you will have to enter the payment reference number, the amount and then confirm payment by entering your MTN Mobile Money PIN.

Pay URA taxes and fees using MTN Mobile Money

Uganda Revenue Authority (URA) has partnered with MTN to facilitate payment of taxes using MTN Mobile Money.

MTN customers can pay their URA fees and taxes using MTN Mobile Money by dialling *165#, selecting ‘Fees and Taxes’ and then choosing URA.

There are two payment options

With PRN (Payment Reference Number)
Without PRN

*Amount (in UShs)*	*Rates (in UShs)*
500 – 2 500	190
2 501 – 5 000	330
5 001 – 15 000	1 000
15 001 – 30 000	1 600
30 001 – 45 000	2 000
45 001 – 60 000	2 650
60 001 – 125 000	3 500
125 001 – 250 000	3 950
250 001 – 500 000	5 050
500 001 – 1 000 000	10 700
1 000 001 – 2 000 000	20 500
2 000 001 – 4 000 000	40 000

Donations

With MTN Mobile Money you can now do your part to give back to the community with MTN’s quick and convenient Mobile Money Donations service.

Step 1: Dial *165#
Step 2: Select ‘Donations’
Step 3: Select the option you would like to make a donation to
Step 4: Enter your payment reference
Step 5: Follow prompts
Step 6: Enter the amount
Step 7: Enter your Mobile Money PIN
Step 8: You will receive a notification

See Mobile Money Tariffs for rates.

MTN MoMocard

MTN has partnered with Mastercard to offer customers the ability to make online payments using a virtual card – MTN MoMocard.

The payments are made from the customer’s MTN MoMo account.

Simply dial *165*70# and select option 1 (Create MTN MoMocard). You will be prompted to enter your MTN MoMo PIN.
The MTN MoMocard details are sent to the customer via SMS message.

It costs UGX 1,000 to create the MTN MoMocard.

This is a service that enables merchants receive payment for goods and services using MTN Mobile Money. It is accessible using *165*3# for both customers and merchants. With MoMoPay, merchants can sell airtime and earn commission, pay suppliers, pay salaries as well as transfer money to the bank.

Getting Started

Would you like to sign up your business to MTN MoMoPay? Simply send an email to MoMoPayRegistration.Ug@mtn.com with the following information and we will get in touch with you.

Your name
Name of your business
Contact number
Location

or email customerservice.ug@mtn.com or call 122

Benefits of MoMoPay

Customers use the service for free.
Reduces risk of carrying cash.
No issues of small change amounts.
Additional revenue for Merchants who can earn commission by selling airtime or making payments for customers.
Customers and merchants can deposit and withdraw funds from their bank accounts.
Customers use MoMoPay for FREE.
Formal merchants will be charged 2% of the payment received.
Informal merchants will be charged 1% of the payment received.

Rates

Customers use MoMoPay for FREE.
Formal merchants will be charged 2% of the payment received.
Informal merchants will be charged 1% of the payment received.

Download MoMO Terms and Conditions

ATM Cash out

You are able to withdraw MTN Mobile Money from many Crane Bank, Centenary Bank and Bankom ATMs across the country.

How to withdraw money on the phone

Step 1: Dial *165#

Step 2: Select ‘Financial Services’

Step 3: Select ‘ATM Cash out’

Step 4: Generate a TIN

Step 5: Enter your MTN Mobile Money PIN

Step 6: You will receive a cash TIN

Step 7: Find nearest Crane back or Interswitch ATM and use the TIN to complete the cash out

Note: The TIN code is only valid for 10 minutes

How to withdraw money on the phone at the ATM Machine

Step 1: Wait or press any button for the MTN Mobile Money interface to appear on the screen

Step 2: Select MTN Mobile Money

Step 3: Enter your phone number

Step 4: Enter the amount you wish to withdraw

Step 5: Enter the TIN code which was sent to you on your phone

Step 6: Choose whether or not you require a receipt for your withdrawal, then press ‘OK’

Step 7: The machine will then dispense the cash and the receipt (if requested)

Step 8: You will also receive a message on your phone confirming the transaction

Cost

See Mobile Money Tariffs for rates.

Find ATM troubleshooting FAQ here

Get money from a bank account

You can withdraw money from your bank account to your MTN Mobile Money account.

Step 1: Dial *165#

Step 2: Select ‘Financial Services’

Step 3: Select ‘Get Money from a Bank Account’

Step 4: Enter amount (UShs)

Step 5: Enter your MTN Mobile Money PIN

Step 6: You will receive a confirmation message

Cost

See Mobile Money Tariffs for rates.

Transfer money to a bank account

You can transfer money from your MTN Mobile Money account to your bank account.

How to:

Step 1: Dial *165#

Step 2: Select ‘Financial Services’

Step 3: Select ‘Transfer Money to a Bank Account’

Step 4: Enter amount (UShs)

Step 5: Enter your MTN Mobile Money PIN

Step 6: You will receive a confirmation message

Cost:

See Mobile Money Tariffs for rates.

Savings and loans

Get a savings account or take a loan with MTN Mobile Money

Step 1: Dial *165#

Step 2: Select ‘Financial Services’

Step 3: Select ‘Savings and Loans’

Step 4: Select the action you would like to perform

Step 5: Follow the prompts

Cost:

See Mobile Money Tariffs for rates.

Quick cash loans

MTN Mobile Money enables you to borrow a quick loan

Step 1: Dial *165#

Step 2: Select ‘Financial Services’

Step 3: Select ‘Quick Cash Loan’

Step 4: You will receive a message about the interest to be charged

Step 5: Continue by selecting the amount (UShs)

Cost:

See Mobile Money Tariffs for rates.

MoKash is a service that provides customers the ability to save and borrow using their phones. Customers can save while earning an interest or take out short term loans at a reasonable fee.

The customer does not have to visit any bank to fill out forms.

To activate a customer should dial *165*5# and enter their MTN Mobile Money PIN.

Getting started.

To use the service you have to be an MTN customer and active on MTN Mobile Money.
Dial *165*5# to get started.
You will be prompted to enter your MTN Mobile Money PIN to activate your MoKash account.

Cost

Activation of a MoKash account is
Any transactions between MoKash and Mobile Money are free. Ie Savings, Auto savings, Loans, Loan payment, Account balance check.

Interest Rates – Savings.

You can save a minimum of UGX 50 up to any amount depending on KYC level

Amount	Interest
1 – 300,000	2%
300,001 – 800,000	3%
800,001 – 1,600,000	4%
> 1,600,000	5%

Interest Rates – Loans

You can borrow between UGX 3,000 to UGX 1,000,000 depending on your loan limit at a fee of 9%.

FAQs

You can access all the frequently asked questions here.

Terms and Conditions

You can access all the terms and conditions here.

MTN MOMO How To Become A Merchant

MTN Mobile Money (MoMo) is a fast and simple, convenient, secure and affordable way of transferring money, making payments and doing other transactions using a mobile phone.

The service is available all the time. You can use MTN Mobile Money (MoMo) to send and receive Money, top-up MTN airtime, pay bills, purchase electricity, pay postpaid accounts, pay school fees, buy and pay for insurance, pay for airline tickets and other goods and services.

No need to travel far or wait impatiently to receive or send money. Register with your National Identification or passport today and enjoy the ease and convenience that MTN Mobile Money (MoMo) offers.

How To Become A Merchant

A few easy steps to become a Merchant

Visit the nearest MTN Service Center

Share the KYC documents below:

ID
Original business license
Certificate of incorporation / Business permit
Acceptance of terms and conditions.

Using MTN Mobile Money

MTN Mobile Money offers a wide range of functionality, from sending and receiving money to paying for goods and services. But in order to take advantage of these features, you need to first register. Download this document for Mobile Money Consumer Terms and Conditions.

To register for Mobile Money, follow any one of these two easy processes:

In store

Visit your nearest authorized Mobile Money agent.
Upgrade your SIM to a Mobile Money-enabled card using a SIM swap.
The agent will take you through the registration process.
Fill out the physical registration form and bring the original document (plus a copy of) any of the following: valid passport; driver’s license; company ID; government ID; tax certificate; LC certificate; or voter’s card
Complete your registration by opening an account with a balance of UGX 0

At home

Download the registration form
Fill it out
Drop it off at the nearest MTN service point with a copy of your ID and passport photograph.

Email a scanned copy of the form together with your ID and passport photograph to register@mtn.co.ug. Registration is free of charge.

To learn more about registering for Mobile Money, call us on 122 or 100. You can also log your request at www.twitter.com/mtnug or www.facebook.com/mtnug

Commission is automatically paid everyday via the commission line.

Please keep your PIN a secret.

For assistance please call 128.

	Deposit		Withdraw	Pay Bills for Customer (UMEME, NWSC and Africell bundles)
Min – Max	Old	New
500 – 2,500	5% of amount	5% of amount	100	35
2,501 – 5,000	125	125	125	100
5,001 – 15,000	150	175	200	200
15,001 – 30,000	200	225	275	220
30,001 – 45,000	250	275	375	250
45,001 – 60,000	300	325	475	285
60,001 – 125,000	350	400	625	440
125,001 – 250,000	450	500	1,050	520
250,001 – 500,000	800	950	2,100	1,000
500,001 – 1,000,000	1500	1600	4,000	2,000
1,000,001 – 2,000,000	2750	3000	4,500	4,000
2,000,001 – 4,000,000	5000	5500	5,500	8,000
4,000,001 – 7,000,000	10000	9000	6,000	12,000

For MTN airtime and bundles, agents will receive 4.4% of the amount when they pay for customers. Dial *165*7# to get started.

What is MTN Xtra Float?

This is a service that MTN Mobile Money agents can use to borrow float.

MTN Mobile Money Agents can now get MTN Xtra Float worth UGX 50,000, 100,000 and 250,000 at a fee of UGX 300. MTN Xtra Float has to be paid back in 48 hours.

MTN Mobile Money Agents have to pay back the money in time to avoid a penalty of 3,000shs charged against your commission.

How to use

To get MTN Xtra Float, an agent should Simply dial *165*5# and follow the steps.

Benefits

MTN Xtra Float is instant and convenient. The Agent gets it right on their phone.

Accessing MTN Xtra Float is a simple process. No signing various documents.

With MTN Xtra Float the agent ensures business continuity thus ensuring happy customers.

The service is very affordable. The Xtra Float attracts a very small fee of UGX 300

MTN Uganda SIM Registration

MTN wishes to inform the public that you can now buy, swap and upgrade or replace SIM cards at 167 MTN service centers countrywide (listed below). For these purposes, customers will be required to present;

An original National ID (for Ugandans)
Or a valid Passport (for foreigners)
Or a Refugee ID (for refugees)

In addition, the public is also required to take note of the following;

New SIM cards cost only UGX 2,000.
SIM card swaps are only UGX 1,500 and customers are also required to present a valid police letter that is no older than 21 days.
4G SIM card upgrades or replacements are UGX 1,500 and customers are also required to present their current SIM card.

Please visit any MTN service center near you for assistance.

Note: SIM cards will only be activated after verification by NIRA.

Buy and register or swap and replace your MTN SIM card at the following MTN Service Centres; .

Kampala	Central	East	North	South West	West
MTN Acacia Mall	MTN Namawajjolo	MTN Budaka	MTN Elegu	MTN Mbarara	MTN Katikara
MTN Clock Tower	MTN Abaita Ababiri	MTN Magamaga	MTN Gulu	MTN Bwizibwera	MTN Kikonda
MTN Crested Towers	MTN Bbale	MTN Sironko	MTN Arua	MTN Ibanda	MTN Fort Portal
MTN Forest Mall	MTN Bulenga	MTN Jinja	MTN Gulu	MTN Ishaka	MTN Masindi
MTN Kampala Road	MTN Buwama	MTN Mbale	MTN Lira	MTN Isingiro	MTN Biiso
MTN Kyaggwe Road	MTN Bweyogerere	MTN Amuria	MTN Moroto	MTN Kabale	MTN Bukomero
MTN Lugogo	MTN Entebbe	MTN Buduuda	MTN Adjumani	MTN Kabwohe	MTN Bundibugyo
MTN Village Mall	MTN Gayaza	MTN Bugiri	MTN Aduku	MTN Kalisizo	MTN Busunju
MTN Airport	MTN Kajjansi	MTN Bukedea	MTN Amolatar	MTN Kanungu	MTN Bweyale
MTN Victoria Mall	MTN Kalagi	MTN Bukwo	MTN Apac	MTN Kihihi	MTN Fort Portal
MTN Nyonyi Gardens	MTN Kalangala	MTN Busia	MTN Arua	MTN Kinoni	MTN Hima
MTN Bukoto	MTN Kasawo	MTN Butaleja	MTN Dokolo	MTN Kisizi	MTN Hoima
MTN Gaba	MTN Kawempe	MTN Buwenge	MTN Gulu	MTN Kisoro	MTN Kagadi
MTN Garden City	MTN Kayunga	MTN Iganga	MTN Kalongo	MTN Kyazanga	MTN Kakumiro
MTN Kabalagala	MTN Kireka	MTN Jinja	MTN Kitgum	MTN Kyotera	MTN Kamwenge
MTN Kampala Road	MTN Kyaliwajala	MTN Kaliro	MTN Koboko	MTN Lyantonde	MTN Karugutu
MTN Kamwokya	MTN Kyengera	MTN Kamuli	MTN Kotido	MTN Mbarara	MTN Karuguza
MTN Katwe	MTN Lugazi	MTN Kapchowra	MTN Lira	MTN Ntungamo	MTN Kasambya Mubende
MTN Kibuli	MTN Lukaya	MTN Katakwi	MTN Loro	MTN Rubindi	MTN Kasese
MTN Kibuubo	MTN Masaka	MTN Kumi	MTN Moyo	MTN Rushere	MTN Katunguru
MTN Mutungo	MTN Mbiiko	MTN Malaba	MTN Nebbi	MTN Sembabule	MTN Kiboga
MTN Nakulabye	MTN Mityana	MTN Mayuge	MTN Oyam		MTN Kigumba
MTN Namuwongo	MTN Mpigi	MTN Mbale	MTN Pader		MTN Kisinga
MTN Ndeeba	MTN Mukono	MTN Namayingo	MTN Paidha		MTN Kyegegwa
MTN Ntinda	MTN Nabbingo	MTN Ngora	MTN Pacwach		MTN Kyenjojo
MTN Oasis Mall	MTN Nasana	MTN Otuboi	MTN Yumbe		MTN Luwero
MTN Salama	MTN Seeta	MTN Palisa			MTN Masindi
MTN Wandegeya	MTN Wakiso	MTN Serere			MTN Migeera
MTN Nandos		MTN Soroti			MTN Mpondwe
MTN Nateete		MTN Tororo			MTN Mubende
					MTN Nakasongola
					MTN Wobulenzi
Kampala	Central	East	North	South West	West

MTN Uganda Internet Settings

To access the internet on your internet-capable mobile phone, it must first be configured with the appropriate internet settings.

Settings You may update internet settings automatically or manually:

Automatic setup Follow these simple steps to get connected:

Dial *160*10#.
You will then receive the internet settings for your phone.
Accept the settings and save them as ‘Default’.

Manual setup

To setup the phone manually, insert the details below:

Profile Name	MTN
APN (Access Point Name)	internet
Proxy
Proxy Port	8080
Session mode
Username
Password

MTN Uganda : Getting Data Settings

Post-paid Customer

To access the internet on your internet-capable mobile phone, it must first be configured with the appropriate internet settings.

Settings You may update internet settings automatically or manually:

Automatic setup Follow these simple steps to get connected:

1. Dial *160*10#.
2. You will then receive the internet settings for your phone.
3. Accept the settings and save them as ‘Default’.

MTN Uganda : 4G Sim Upgrade

With download speeds of between 2Mbps and 100Mbps, MTN LTE will change the way you experience the internet, forever. You can download large files in no time at all, stream music videos or HD movies without buffering and upload pictures without delay.

MTN currently offers various devices and the MTN 4G LTE data dongle that are all compatible with our 4G network.

MTN Uganda : Activating MoMo Pin

Would you like to sign up your business to MTN MoMoPay? Simply send an email to MoMoPayRegistration.UG@mtn.com with the following information and we will get in touch with you.

Your name
Name of your business
Contact number
Location

or email customerservice.UG@mtn.com or call 122

MTN Uganda : How To Recharge

There are several ways you can load airtime with MTN;

Visit any MTN shop and ask an agent to load for you any amount of airtime from as low as 50/- with MTN Easyload.
Dial *165*2# to load airtime using MTN Mobile Money. You can also download the MyMTN app on your phone from Play Store or Apple Store

MTN Uganda : Numbers To Remember

Numbers to remember for support and information about MTN services;

To check your airtime, dial *131#
To change your tariff, dial *151#
To load a data bundle, *150*1#
To transact with MTN Mobile Money, dial *165# or download the MyMTN app for more convenience
To activate MTN CallerTunez and get a variety of call back ring tones, dial *170#
For fun games, dial *180# to activate MTN Play
For the full menu of MTN service, dial *160#
For customer queries, please call 100 (Toll Free), email us customerservice.ug@mtn.com or reach at www.facebook.com/mtnug or www.twitter.com/mtnug

MTN Uganda : FAQ

Your choice of business phone lines and voice services to suit your business’s unique needs.

MTN Uganda Data

What is 4G/LTE?

4G is the 4th generation of mobile network technology, giving you faster speeds and an overall better internet experience. You’ll definitely notice a difference when you’re gaming, streaming, downloading and surfing. It’s fast.

What is the difference between 3G and 4G?

In a word – speed. MTN 4G provides lightning fast mobile internet speeds (over 100Mbps). Impressive right? MTN 4G is available in nationwide.

4G is a data-only network. That means that when you make or receive a call, your service will automatically switch from 4G onto the MTN 3G network. When you make or receive a call, you’ll notice the ‘4G’ or ‘LTE’ symbol on your screen will switch to a 3G symbol. When you finish your call, your service will reconnect back onto 4G where available.

MTN Uganda Bundles

How long can I use the bundle for?

Daily bundles are valid until midnight of the day of activation. Weekly bundles are valid for a week from the day of activation.

Do the bundles also apply to MMS?

No. The bundles are only applicable to SMS.

What transactions are the SMS bundles valid for?

Daily SMS bundles are valid for MTN to MTN SMS messaging only
Weekly SMS bundles are valid for MTN to MTN SMS messaging only

How do I load the MTN International Call Bundle?

Dial *160*2*6# and press OK.

What tariff is charged when calling?

You will be charged on a per-minute basis.

How many minutes do I get when I activate the MTN International Call Bundle?

10, 30 or 60 minutes when the bundle is activated.

How many MTN International Call Bundle packages are available?

For the 10 and 30 minutes weekly offers, two packages are available, and the packages are categorised.

MTN Senkyu

What is MTN Senkyu

MTN Senkyu is the new loyalty program from MTN where customers are rewarded for being on MTN and for using MTN to make calls, to send messages, for mobile internet and for MTN MoMo.

How do I activate MTN Senkyu?

To activate MTN Senkyu, dial *141# and select Join

You can also activate using the MyMTN App.

How much is it to use MTN Senkyu?

MTN Senkyu is absolutely free. MTN is saying thank you to all its loyal customers for their support.

Who can use MTN Senkyu?

Any MTN customer can sign up for the service from anywhere at any time. Just dial *141# and select Join or use the MyMTN App

How do I get MTN Senkyu points?

After signing up for MTN Senkyu, simply use MTN voice, data, messaging or MoMo services and you will earn points.

What can I get with MTN Senkyu?

With MTN Senkyu, you can get free voice minutes, MBs, SMS or you can also use it to pay using MTN MoMopay at any merchant.

How do I use my MTN Senkyu points?

To use your MTN Senkyu points dial *141# and select Use Points then follow the prompts.

When can I use my MTN Senkyu points?

You can use your MTN Senkyu points at any time provided you have sufficient points.

How do I check if I have enough MTN Senkyu points?

To check how many points you have dial *141# and select Check Points.

How long do my MTN Senku points last?

Your MTN Senkyu points are valid for 3 months and will expire if unused for that period. Use some or all of your points within 90 days or they all expire.

Is there a limit to how many MTN Senkyu points I can have on my number?

You can have as many MTN Senkyu points as you want.

MTN XtraTime

How many loans can I have at any one?

A user can take multiple loans as long as they are within their Total Credit Limit

What is a Total credit limit?

This is an automated score calculated based on usage of MTN Services, to determine the maximum total value of loans which a user may take

How do I know my Total credit limit?

When you initiate to borrow a loan by dialling *146#, you will be presented with only the offers that fit in your credit limit

How to I pay back the loan?

The loan value will be automatically deducted off the user’s recharges until the full loan taken is recovered

MTN Ayoba

What is Ayoba

Ayoba is a free Instant messaging app for your Android mobile phone.

Is Ayoba owned by MTN?

No.

MTN has partnered with Progressive Tech Holdings Limited to enhance communication needs of MTN customers by providing an IM service. Ayoba is made in Africa.

What platforms can I use Ayoba on?

Android devices Only. iOS is coming soon.
Ayoba has No web version.

What makes Ayoba better than other IM services?

MTN Customers get FREE Ayoba data. This means that MTN customers will be able to send and receive text messages, audio, video, images and files within the Ayoba app without incurring any additional data costs. Fair Usage policy will apply as follows: Each MTN user is allocated up to 1GB of FREE Ayoba data every month. Upon usage hitting this threshold, the user will start to be charged for Ayoba off the user’s active data bundle.
Ayoba users can receive SMS notifications of messages received in Ayoba when Offline; for MTN to MTN customers, the SMS messages are not charged
Ayoba customers can also within Ayoba send and receive SMS from non Ayoba users (e.g. on feature phones); for MTN to MTN customers, the SMS messages are not charged.
In addition to English, Users in Uganda can choose Luganda and Swahili as their languages on Ayoba
Ayoba customers can initiate a Mobile Money transfer to another number while within Ayoba. (Coming Soon)

How do I start using Ayoba?

You can download the Ayoba App from www.ayoba.me (this is zero rated) OR from Play Store, (Normal data charges apply).

Apart from chatting and sharing content on Ayoba, can I make Voice calls?

Yes.
You can make voice calls on Ayoba. These will be charged like normal Voice calls.

Can I make Video calls on Ayoba?

No.
This feature is currently not available.

Is a customer charged for data when using Ayoba?

MTN Customers get FREE Ayoba data. This means that MTN customers will be able to send and receive text messages, audio, video, images and files within the Ayoba app without incurring any additional data costs. Fair Usage policy will apply as follows: Each MTN user is allocated up to 1GB of FREE Ayoba data every month. Upon usage hitting this threshold, the user will start to be charged for Ayoba off the user’s active data bundle.

Is a MTN customer without Ayoba charged for SMS response to a MTN customer with Ayoba?

No.
It is zero rated SMS for MTN to MTN.

Is a MTN customer with Ayoba charged for sending SMS to a MTN customer without Ayoba?

No.
It is zero rated SMS for MTN to MTN.

Is a customer with Ayoba charged for receiving SMS notifications when Offline?

No.
MTN customers are not charged for the SMS. It is zero rated SMS.

Where can a customer go to learn more about Ayoba?

Ayoba. It is zero rated SMS.

How do customers log issues on Ayoba?

Ayoba. It is zero rated SMS.

Is an MTN Customer able to send and receive MoMo using Ayoba

Yes, an MTN customer can send and receive MoMo using Ayoba please note sending MoMo through Ayoba is for only MTN customers and does not apply to non-MTN customers hence to other networks

Can one send MoMo through Ayoba when roaming or in another country since it’s a chatting app?

No,
one cannot send MoMo through Ayoba when roaming, sending of MoMo through Ayoba sender and receiver should have the same sim card country e.g. both should be in Uganda and the same MoMo country currency which is shillings in Uganda

Does one need an internet connection to send MoMo through Ayoba?

Yes, one must have a Data connection or Wi-Fi to send MoMo through Ayoba

Can an Ayoba User send MoMo to non Ayoba user?

No, an Ayoba cannot send MoMo to a non Ayoba User, both sender and receiver must be Ayoba users

Receiver’s number must be added to the contact list.

A journey on how to send MoMo through Ayoba

Go to chats
Start chat with the person you want to send to
Tap Attachment icon
Tap/select Money
Tap/select send MoMo
Enter Amount to transfer and reason
Tap send button
You will receive a request to enter pin
Both Sender and Receiver get notifications of the transaction

Below are screen shoots of the journey

MUSIC ON AYOBA

This is a new exciting feature on Ayoba to enable us enjoy variety of music genres

All you must do is go to channels and search for MusicTime Uganda and you will view all the different play lists, you can view and play/listen to any of your choice as seen in the screenshots below

MTN Uganda : AFYA PAP

What is Afya Pap?

Afya Pap is an app that you can download on your phone that simplifies the management of chronic illnesses like diabetes and hypertension.

How do I access Afya Pap?

Afya Pap is available to download for free from the Google Play Store and will work on Android smartphone running Android 4.0 and above

Is Afya Pap available on iOS?

Currently, Afya Pap is only available on Android smartphones.

How long does it take to get a response when I ask the doctor on Afya Pap?

We aim to respond to your question within two hours, however sometimes due to demand it might take slightly longer.

Who responds to my questions?

This depends on what type of question you ask! Any medical question is responded to by one of our doctors. If you ask a question about diet, one of our nutritionists will respond and the same goes for an exercise-related question, where one of our sports scientists will respond.

How do I save my health data?

Whenever you take your blood sugar or blood pressure reading then simply go to the health section in Afya Pap and click ‘Enter Reading’ to add a new entry. You can set reminders here too so that you don’t forget to take your readings.

Can I use Afya Pap offline?

Yes, you can! We understand it’s important to save your data which is why we’ve designed Afya Pap to work ‘offline first’. However, certain features do require small amounts of data so if you want to ask a question to our specialists, you do need to be online to send and receive your response.

My Afya Pap isn’t working properly, what should I do?

Please get in touch with the Afya Pap support team who will gladly assist you. You can send an email via info@baobabcircle.com or enter your feedback directly within the app via your profile.

What do I do if I forget my password?

If you forget your password just click on the ‘forgotten password’ button, enter your phone number and you will receive a code via SMS. After you submit the code you can reset your password.

Which languages can I use Afya Pap in?

Afya Pap is currently available in English, Kiswahili. Luganda and Arabic. We will continue to add more languages to make it as personalized to you as possible!

How much does Afya Pap cost?

Every MTN customer who signs up to Afya Pap enjoys a 14-day FREE trial after that, they are required to pay Ugx 4000 per month which is inclusive of data to use the app.

How do I pay for my subscription?

You can pay for your subscription through MTN mobile money using the Afya Pap app. To pay for your subscription,

Step 1: Open the app, click on subscription >> add 1 month then select continue,

Step 2: Select Mobile Money and click continue

Step 3: Select MTN Mobile Money and click Continue

Step 4: Select “Make Payment”

Step 5: you will be prompted to enter your MTN MoMo pin to complete the payment

Step 6: You will receive a confirmation of successful payment

Can I opt out of my subscription?

Of course. You can opt-out of your subscription at any time.

What happens with my data?

We value privacy more than anything else and for that reason, your data remains confidential. Your data is anonymously stored on an encrypted server that prevents anyone else accessing it so you can remain confident that no one else will see it unless you want them to.

Do you share my data with third parties?

Absolutely not. We believe that you own your data, so unless you opt into sharing it, we never pass it on to anyone else.

Product Description

Measuring blood glucose levels anytime, anywhere is now possible with Afya Pap compact smartphone-based glucometer. With this mobile-based glucometer, you can effortlessly take readings, sync with the Afya Pap app and maintain a log of all your previous readings to understand the pattern of sugar levels. This not only allows you to make necessary changes in your diet and lifestyle but also helps your doctor monitor your medication.

Specifications:

What’s included in the starter pack?

1 Smartphone Glucometer
50 Strips
50 Lancets
1 Lancing device
1 User manual

Benefits:

Compact, easy to carry and plugs into the audio port of your smartphone.
Works seamlessly with Android devices.
Sugar level readings are instantly shared with the Certified Diabetes Experts and doctors who then guide for diabetes management.
Alerts a network of your family, doctor and Certified Diabetes Experts in case your blood sugar readings are not in a safe zone.
Buy from our partner pharmacies and enjoy at home expert diabetes care.

What is a Glucometer?

A Glucometer is a device that determines the concentration of sugar in the blood. Afya Pap Smart Glucometer simply plugs into your Smartphone and when you take a reading, it gets automatically saved on your mobile and is instantly shared with family, Doctor and our Certified Diabetes Experts.

Is Afya Pap available in my country?

Afya Pap is currently available in Kenya, Tanzania, Zimbabwe, Zambia and Uganda. If you’re not in one of these countries, Afya Pap will be coming to you soon!

MTN Uganda : DSTV

What is the benefit of the DSTV Now bundles?

Video content uses a lot of data to stream/watch/download. The DSTV Now bundles are cheaper compared to normal data bundles making it more affordable to watch StarTimes content. With the DSTV Now bundles, you get to watch all you want to watch for a specific period e.g. 2 hours without fearing that you will run out of data

How do I activate a DSTV Now bundle?

Dial *165*82# and Select DSTV Now then follow the instructions

What does it mean when it says it is a time bund

Unlike normal bundles, where as a user you track your usage based on volume of data/MBs used, with time bundles you don’t worry about MBs. You track your usage by time e.g. so if you want to watch a football match, you buy a 2-hour and never worry about running out of data mid-way your viewing.

When I activate a TV bundle, when does the time start to count down?

The timer starts when after buying the bundle, you log into the DSTV Now App. It goes on for as long as you are accessing the DSTV Now app whether browsing, streaming content or downloading it.

Does the timing only work when I am using DSTV Now or even when I am not?

The timing only references the total time spent consuming content on the DSTV Now app e.g. if you buy a 2-hour bundle and watch for 10 minutes then stop, the time counter stops. When you come back later and watch for another 20 minutes and stop, your total time used will be 30 minutes. This goes on until your total usage is equal to 2 hours, then the bundle expires.

Is there any other validity linked to the TV bundles?

Yes. The bundles will expire with 24 hours. In other words, any bundle you buy must be used within 24 hours of buying it. Thereafter, it expires automatically whether used up or not.

What happens if I activate another time bundle before the one I have expired?

In that case you get additional time on your data bundle. The total time is cumulated, and the expiry of your data is based on the last bundle activated e.g. if you activate a 2-hour bundle at 1pm and use 30 minutes of it. Then you activate another 2-hour bundle at 4pm, then you will have a total of 3 hours and 30 minutes time and expiry of your data will be at 4pm the following day.

Can I accumulate more than 24 hours of time bundles?

No. The total bundles activated will not exceed a total of 24 Hours. Where the total bundles being activated can accumulate a total of more than 24 hours, the last bundle activation attempt will be declined with the appropriate notification.

Can I share my DSTV Now bundle via Me2U?

No, this is not possible.

Can I activate a DSTV Now bundle for someone else?

Yes. Dial *165*82#ok and select option 2.

How do I know the balance left on my DSTV Now bundle?

Dial *131# or dial *160*2*2#, select Music and Video and then select the Bundle whose balance you’d like to check.

How do I know that I am using my DSTV Now bundle and not my normal data bundle?

When you activate a DSTV Now TV bundle, whenever you are logged into the DSTV Now app your usage of the TV bundle is automatically shown. If you don’t have an active TV bundle, your usage is automatically on your normal data bundle. Note that your DSTV Now bundle is ONLY used for DSTV Now app, any other sites you visit will use your normal data bundle.

When am roaming am I able to use or access the Dstv App?

No prepaid roaming customers shall not be able use the DSTV data bundles while roaming It will only apply when they are back on the home network.

When using the DSTV data bundle and am still streaming will my normal data bundle get consumed?

Yes, if the DSTV data bundle is expired or used up and customer is still streaming normal data bundle will be consumed, but if the DSTV data bundle has not expired or used up The DSTV data bundle takes priority over the normal data bundle.

What is the difference between the DSTV data bundles and the normal data bundles?

The difference between the two, the DSTV data bundles are time based unlike the normal data bundles, Dstv data bundles are designed for streaming unlike the normal data bundles.

Can I use the normal data bundles for streaming?

Yes, one can use the normal data bundles for streaming.

How or to whom do I escalate to incase of any customer issues or failures?

For Dstv data bundle activation failures or it’s the normal data being deducted and not the DSTV data bundle escalation is on the MTN side (VAS team through remedy) Anything to do with App failure escalation e.g. failure to log in, password reset issues are escalated to DStvUganda@multichoice.co.za.

What devices are compatible with Dstv Now?

Desktops via web browser
iOS10 or higher
Apple TV 4th Gen or newer
Android 4.4 or above (Must be Google certified and must not be rooted)
Android Boxes running android TV OS and Google certified.
XBOX One, One S, One X

What Smart TVs that are compatible with Dstv Now App?

Samsung smart TV’s running Tizen OS (selected Tizen models from 2015 onwards) LG Smart TV’s Running WebOS 3.5 and 4.0 (Most 2017 and 2018 models) Hisense Smart TV’s (select models from 2018 onwards) (If you do not find it in the app store it is not supported, or your app store is not set to SA)

What browsers can I use to stream movies/ series online?

Chrome version 53+
Firefox version 47+
Internet Explorer 11+ on Windows 8.1+
Microsoft Edge on Windows 10+
Safari 9+ on Mac OS X 10.11+

The MTN Uganda Foundation is a not-for-profit legal entity that was inaugurated in July 2007 as a vehicle through which MTN Uganda implements its corporate social investments (CSI). The foundation strives to improve the quality of life in communities where MTN Uganda operates in a sustainable way.

The MTN Uganda Foundation invests resources for social redress, thus empowering people by skills transfer, preserving and nurturing their heritage, culture and arts, while also supporting local sports and sports development.

Our mission

Our goal is to improve quality of life, through caring partnerships, in communities where MTN operates.

For us, CSI is about equitable and sustainable socio-economic development, actively engaging in proactive self-regulation.

Our objectives

We aim to do the following:

Promote an active solidarity between MTN Uganda and the communities within which we operate
Take part in activities of general interest, having a philanthropic focus on education, science and technology, music, arts and culture, health, habitat for humanity and other actions of humanitarian character
Contribute to the promotion and protection of material heritage and national culture

The strategic objectives of the MTN Uganda Foundation sponsorships are formulated to address national needs:

Education
Health
Arts and culture
The environment
Community development
Low-cost housing/shelter

What we do

The MTN Uganda Foundation partners with both public and non-profit credible organisations to execute sustainable projects in each of the chosen focus areas. The MTN Uganda Foundation receives and processes proposals quarterly.

The Foundation is committed to ensuring that the selection and approval of its projects are conducted in a manner that is transparent, systematic, efficient and effective while promoting its mission. As such, approved guidelines are strictly adhered to in the selection of projects and partner organisations.

Project areas

Since 2013, the MTN Uganda Foundation has focused on three programme areas to guide its interventions:

Education
Health
National priority areas (NPA), which will be guided by the prescribed National Budget priority areas for each year.

MTN App Challenge

The MTN App Challenge is a 3-day event in which local innovators come together to create mobile applications for use on mobile devices i.e. phones and tablets.

MTN Uganda, in partnership with Outbox and Garage48, launched the MTN App Challenge in 2015.

2015 Edition
The event started on Friday 29th May 2015 at 4:00pm and ran until Sunday 31st May 2015. It brought together 100 brilliant minds to turn ideas into technological innovations. The MTN App Challenge is open to innovators from Uganda, both students and non-students. The aim is to gather people from different fields and skill sets and unite them into well-working teams.

We identified different skill sets, such as: Developers, Designers, Marketers and Project Managers.

The winners:

Best M-Health App ($2,500)
Name of App: Run for Your Life
Team Leader: Adeline Tushabe

Run for Your Life is a 3D mobile game built to create awareness about HIV, other chronic diseases and general health care. It facilitates delivery of health information by letting users answer some questions to redeem their game-life as they play a mobile racing game. Failure (while playing) generates questions, while success offers various tips.

Best M-Business ($2,500)
Name of App: Yoza
Team Leader: Nicholas Kamanzi

Yoza is an Android App that provides laundry services to people who need them. It targets single youth between the ages of 18 and 30 years old. The app lists a number of service providers and will connect those who require laundry services with these service providers.

The app utilises “Yoza Credit” which is a coupon system (loyalty programme) to encourage people to use the service.

Best M-Entertainment ($2,500)
Name of App: Common Sense
Team Leader: Ssali Emma

The app challenges the user by encouraging them to answer questions, earning points for all correct answers. The points can be used to win tangible products based on the sponsor the user has elected to play for.

Best M-Finance ($2,500)
Name of App: MamboPay
Team Leader: Charles Muhindo

MamboPay is a coupon-based payment solution that enables individuals or organisations to send funds to various beneficiaries in terms of coupons. Coupons are tied to a specific purpose and can only be redeemed at partner service providers for that specific purpose. It can facilitate payment for health services, for example, by letting a sponsor generate a fixed-value coupon to be redeemed at any of the registered health service providers.

Audience Favourite ($1,000)
Name of App: Dawa App
Team Leader: Duncan Sanya

This app provides access to patient’s medical information on-the-go, while allowing a patient to dial a health professional at any time, from anywhere.

Overall Winner ($2,500)
Name of App: Yoza App

MTN Junior Robotics Camp

The MTN Junior Robotics Camp was a three-day learning event where children, from 10 schools in Kampala, were able to create various exciting and innovative robotics projects in the fields of programming, mechanics and electronics.

2015 Edition

The MTN Juniors Robotics Camp 2015 brought together children from 10 schools in Kampala who were able to create various exciting and innovative robotics projects in the fields of programming, mechanics and electronics.

The three-day Junior Robotics Camp was organised by MTN Uganda in partnership with FundiBots, a Ugandan based organisation that focuses on robotics training in schools. The camp was aimed at equipping juniors aged between 9-12 years old, with skills that can enable them to solve real-world problems through digital design.

The event brought together 50 children from the 10 schools in Kampala, with each school being represented by five children. The training commenced on Friday, 11 September 2015.

The primary schools that participated included:

Lohana Academy
Vine Academy
Ntinda Primary School
Nakasero Primary School
Buganda Road Primary School
Kiswa Primary School
Kitante Primary School
Daffodils Academy
Kampala Parents School
St. Kizito Primary School

MTN Uganda Contacts

We are here for you 24/7.

Our dedicated Customer Care representatives are available 24 hours to attend to all your inquiries, complaints and basic service needs.

You may call us on any of these lines:

Customer service	Toll free	From another network
MTN Pay Monthly and Fixed Line	100	0771 001 000
MTN Mobile Money	122	0771 001 000
MTN PayAsYouGo	100	0771 001 000
MTN Public Access	100	0771 001 000
MTN Internet	100	0771 001 000